Paratransit Is Bad (But Your Judgment Is Worse)

If you want to get a group of blind people to sneer derisively or rant passionately, simply mentioning the word “paratransit” will often do the trick. Paratransit, for those fortunate enough to be uninitiated, is the general term often used to describe specialized accessible transportation. Many cities offer this service, under several different names, to ensure that people who cannot take public transit can still travel. There is a very wide range of people who use these services, so they can be quite complicated to administer. Coordinating schedules is complex, particularly when life’s everyday interruptions throw a wrench into carefully-planned runs. As you can imagine, this creates an awful lot of frustration for just about everyone.
When I first signed up for paratransit, it was out of dire necessity. I was living off-campus for the first time, (I grew up in an area so rural I did not properly understand basic intersections until I was seventeen), and I needed a reliable way to commute each day. Due to less-than-ideal circumstances, I found myself living in a part of my city that was nearly impossible to navigate without sight. It certainly wasn’t pedestrian-friendly, transit was sporadic, and my options were severely limited without the ability to drive. At my roommate’s urging, I agreed to investigate paratransit.
Paratransit, I soon discovered, had its serious downsides. Drivers had a generous half-hour window for pickup, so I never quite knew when I would arrive anywhere. I had to arrange to be extremely early for everything, because I couldn’t predict how long the trip would be ahead of time. The same commute could take ten minutes one day and an hour the next, depending on the whims of the dispatchers. Scheduling was tricky and the rules were quite strict, such that abrupt schedule changes could rarely be accommodated. Even now, when I’ve been using the service for almost a year, I become anxious each time someone sends me a last-minute invitation to dinner, or I wake up feeling a migraine approaching. Since there are thousands of people using the system, my personal ups and downs aren’t met with much sympathy.
Worse still is the attitude of so many working for paratransit. While I only have firsthand experience with my own city’s system, the stories I hear are all variations on the same sad theme: disabled people’s time is neither valued nor respected. Paratransit is treated like a charitable service for which we should be quietly and reverently grateful, even though many of us pay well for it. So many seem surprised that getting to work on time is of importance to us (or that we work at all). Some appear to believe that disabled people only ever go out to attend medical appointments. Still others, mostly in administrative roles, are unmoved by the idea that, no, I can’t cancel my trips 24 hours before a migraine strikes. I don’t have that much warning. I’m human, and therefor subject to the unpredictability of my body. Disabled people are often plagued by medical issues, so the inflexibility of many paratransit services, where last-minute cancellations are penalized, suggests a startling lack of familiarity with and understanding of the very population they’re trying to serve. I am, therefore, disappointed to say that paratransit systems, in my city and elsewhere, are in need of major changes if they’re to be a viable option for disabled people with full, active lives.
Above all else, though, what make using paratransit hardest are the criticism, judgment, and snide comments of fellow blind people. Many who have had to depend on paratransit in the past speak of their transition to ride-sharing services (which not everyone can afford) or public transportation (which is not always an option) with a kind of triumphant contempt. They describe paratransit in terms so dismissive I wonder if they actually remember what it was like or if they simply had unusually terrible experiences with it. Blind people in my own city, some of whom have never even tried it, have such condescending attitudes toward it and toward people who use it that I felt as though even admitting that I use it would mark me somehow. Paratransit, I learned, was for desperate, dependent souls who are either too lazy or too incompetent to use “real” transportation. Further, some of these people actively discourage others from using the service, supplying hyperbolic horror stories that are sometimes third-hand. As I was following the long and drawn-out procedure to sign up, I was warned, again and again, of how huge a mistake I was making—so huge, in fact, that a three-hour daily commute on public transportation was supposedly preferable.
I’m pretty quiet about my use of paratransit services, but when a new acquaintance posted about her own struggles on Facebook, I paid attention to the comments she received. Many, like mine, were understanding and supportive: yes, it’s terrible, but it’s okay that you still choose to use it despite its flaws. A few, though, had a much different tone—the tone of contempt I mentioned earlier. Apparently motivated by their own misfortunes, these people seemed intent on judging anyone who uses the service by choice, as though any self-respecting blind person would get out there and learn how to use the damn buses already. After seeing this one too many times, I felt compelled to speak up at long last.
When a disabled person complains about paratransit, empathize with them. Give them advice if you have any that is relevant to them, and focus on being kind. Hold your judgment and—yes, I’m going to use the P-word, which I rarely do, so listen—check your privilege. It is a privilege to use something other than paratransit. It is a privilege to have the mobility skills and confidence to use public transportation. It is a privilege to live in an accessible location. It is an even bigger privilege to have the means to use ride-sharing services, which are financially out of reach for a lot of people.
I beseech you: next time you find yourself judging people who use paratransit, or cajoling someone into dropping it, stop and think about whether these comments will be productive or respectful. Does the person you’re talking to have personal reasons for using the service? Do they have other disabilities that have an impact on their travel needs? Do they have the skills and confidence to use public transport? Do they have the money to use ride-sharing services and cabs? Are they, like me, plagued by anxiety and a severe lack of outdoor orientation and mobility skills for various reasons? Is it, perhaps, none of your concern?
For me, and for all the people I know who willingly use paratransit and feel it is the best current option for us, do us a favour. Let us complain. Pat us on the shoulder and make comforting noises. Be there for us if we decide to switch transportation method. Do not, however, tell us yet another horror or conversion story. We’re frustrated enough as it is—after all, our ride is late again!

Dear Facebook: We Need To Talk

Facebook, honey, we need to talk. Seriously. This very instant.

I think I’ve been a good and faithful servant—I mean, user. I spend lots of time with you, usually every day, and have done so for several years. I have continued to check in with you daily despite the useless updates, the bewildering user interfaces, the sudden and unsettling amendments to your privacy statements—even your silly app, which enjoys draining my phone’s battery and sucking down data as though it were water in the desert. Through all of your confusing, outrageous shenanigans, I have done my best to navigate your bizarre design and even tolerated your overabundant ads with minimal grumbling. (I really, really enjoy grumbling, so please acknowledge the magnitude of my sacrifice. … Are you acknowledging? … Good, thank you.) In fact, Facebook, I love you so dearly and so faithfully that part of my current career depends rather heavily on interacting with you. I’m a social media specialist, Facebook, which means I have to work with you—and like it!
But, dear Facebook, you’ve shown me time and time again that you never really appreciated me. Yes, yes, you’re “free and always will be,” I know. I get it. I’m the user, not the customer. I’m the product. You sell my oh-so-exciting online life for far more than it ought to be worth, just so I can skip intrusive “suggested” posts to get to the good stuff. It’s business, this is the new normal—blah blah blah.
Still, darling, you’d think I might be worth almost enough to you, as a loyal user and frequent poster, to warrant a reasonably accessible environment. You see, Facebook dear, my eyes don’t work, and as such, you are an unpredictable and cruel companion.
One day, some complicated function works, and the next day you’ve broken it—again. Your much-lauded image description software—you know, that feature that meant we blind people would be able to “see” pictures—thinks dogs are cats and cats are dogs and any woman wearing white is a bride. It invents children that aren’t there and sometimes throws in an extra person, just to keep us all on our toes.
(“You got married? Again?”
“No no, I’m just wearing a white shirt. As you were.”)

I’ve lived in valleys of despair and soared to dizzying peaks of hope, perhaps a little naively. When you kept your mobile site clean and relatively accessible, I rejoiced. Alas, I rejoiced too soon: many of the features I wanted to use simply don’t work. Back to the sluggish, semi-inaccessible and wholly-infuriating desktop site I go, then.
I sang your praises when you introduced artificially intelligent software that would describe images, and the publicity it generated was very exciting indeed! Back to earth I drifted when I realized that not only was it laughably unreliable, but you were actually making sighted people think their days of describing pictures (very short-lived—I’d just gotten people to start doing it) were over. So, thanks and all, but please stop telling sighted people they don’t have to describe their pictures, cuz they do, maybe more than ever unless they want me to congratulate them on the new cat-dog or ask how married life is treating them.
I reveled in the simplicity of your Messenger app, reasoning that if you were going to get us all to use it by brute force if necessary, it may as well work. But, Facebook, you managed to break even that, so that I can’t scroll with any efficiency and am forced to ignore a whole lot of pointless nonsense on my cluttered screen.

This is not healthy, Facebook. At this point, I am staying for the good times, as they say. Each time you break accessibility or introduce a troublesome new feature, I grit my teeth and roll with the punches. When I struggle to perform basic aspects of my job because something on your end is mysteriously broken again, I smile through the pain and soldier on. If time is short and I don’t have an hour to fiddle with two versions of a website and an app, I call a sighted person over to help, silently cursing my dependency.

Meanwhile, you announce your access team with much fanfare and profess your commitment. You whisper (or shout, as the case may be) reassurances into my weary ear, promising that all will be well.

But you know what, Facebook? I don’t believe you.

Do I expect any of this to move you? No, of course not. You have me in a corner, and I must continue to shoulder the constant issues you create. My job and social life depend upon us getting along.
That said, dearest Facebook, I don’t have to like it.
And you know what? I don’t have to like you, either.
There, I said it. I love you, but I don’t really like you anymore.

Put your money where your mouth is. Use the same level of force to direct your accessibility team as you do to ensure that customers—I mean, users—use your ridiculous apps. If you put a fraction of the effort you pour into, say, the like button into accessibility, darling, we’d have a very different relationship, you and I.

So, Facebook, I ask only this. Until you make real, lasting strides in the direction of genuine usability and accessibility, please don’t pretend you care, because I’m done pretending I believe you.

Yours, very grudgingly,
A girl with broken eyes (and a broken heart)

What It’s Like To Lose Your Eyes

It’s quite common to hear blind people use “eyes” in the abstract sense. Guide dog handlers, for example, tend to refer to their dogs as their eyes, and for all intents and purposes, they are. When we need sighted assistance, we often ask to “borrow” someone’s eyes for a moment. There’s even an app called Be My Eyes, which lets sighted strangers lend us their vision.
I’m a cane traveller, and a fairly independent person, so while I occasionally ask people to be my eyes, it’s on a temporary basis. Until recently, I had no idea what it was like to depend upon someone to do this consistently, and I’ve learned that it’s devastating to lose something so valuable.
Yesterday, an exceptional coworker resigned. It was a terrible blow in more ways than one. I’ll certainly miss her sunny disposition and stellar work ethic most of all, but I’ll miss her deeply for another reason: nearly every day, she functioned as my eyes—and she did so with remarkable efficiency and kindness. Somehow, this gal always knew just what I needed. She provided the right info, sensed when I’d need help and when I wouldn’t, and would frequently drop whatever she was doing to come to my aid. She had more faith in me than I’ve ever had in myself, defended me when I didn’t have the energy, and was always reminding other coworkers of my competence. When it was assumed that I’d be unable to do simple tasks like chair a meeting or take minutes, she was more outraged than I was. When people would send undescribed images to me or fail to provide reasonable accommodations, she was right there, standing up for me. I’m used to these issues, but she considered them to be unacceptable and never let me be trampled or overlooked. I came to rely upon her almost as much as, say, my partner and friends. While I can do my job on my own, she made the experience infinitely easier, and I find myself feeling hopelessly bereft without the pair of eyes I’ve come to lean on so heavily.
I always strive to ensure that I can accomplish as much as possible without sighted intervention, but it’s difficult not to use the benefit of other people’s vision when it’s made readily available. I’ve come to terms with needing occasional help after a lengthy struggle, and I no longer believe that total independence is necessary or even healthy. Interdependence is an essential part of the human condition, and even my stubbornness, while useful, had to be put aside when push came to shove. This is why I tend to jump into any conversation in which disabled people are championing complete independence as though it’s a status symbol or accomplishment. It’s normal to lean on each other; that’s what friends, coworkers, and family members are for. If you can’t accept that disability is going to be, well, disabling, you won’t get far.
I’ll figure it out, of course. I currently have an intern working with me who is gracious and patient. He comes running when I need him, and is eager to learn how to assist me. Still, it’s going to be a long, hard road to perfect adjustment. I’ve gotten accustomed to someone who grasped how to treat a blind person without much guidance, and I’m spoiled, simple as that.
So, dear coworker, I’m going to miss you. I’m going to begin sending you emails asking for descriptions of images, or call your name from across the room, or try to delegate tasks to you that I just can’t handle on my own due to one barrier or another. Once I remember that you’re no longer there, I’ll have a moment of frustration to contend with. I can function without you, but, well, it’s gonna suck.
Be gentle with people who have lost their eyes. Be kind to those who have lost a guide dog, or a helpful friend, or a seemingly indispensable coworker. Be extra compassionate to those who, like me, are floundering and feeling miserable about it. Regardless of how determined we are to be self-sufficient, we need to be reminded that it’s okay to admit that our disability will inevitably make life more complicated, and we’ll have to use the human resources we have whether we like it or not. Last, but not at all least, cherish those, whether animal or human, who give you their eyes. Encourage them, praise them, and thank them. People who “get” us, or try to, are gems, and we ought to treat them accordingly.
In the coming weeks, I’ll gather my courage, appeal to that core of steel in me, and move forward. Today, however, I’ll permit myself a few tears and a bit of a sulk. Bear with me as I navigate these waters; I’ll need all the love and support you can give me. Now, do excuse me while I search for chocolate and other comforting stuff. (If you want to send me said chocolate, I’ll be extravagantly grateful. Wink wink, nudge nudge.)

The Freedom To Read

On February 26, Canadians will begin celebrating Freedom to Read Week, which reminds us of the danger of censorship and the importance of intellectual liberty for everyone. It’s a time to reflect on the harm done by banning books and restricting access to controversial ideas. I’m a big fan of this occasion, because I routinely seek out viewpoints that make me uncomfortable. Forcing myself to ask hard questions can be unpleasant, but frequent soul-searching helps me keep my mind open and my opinions balanced.
As dear as this cause is to my heart, I’ve found that the phrase “freedom to read” means something different to me—something deeply personal and specific to my disability. You see, much of my childhood and young adulthood was made less fulfilling because I did not have total freedom to read. Braille books were difficult to come by, especially rare ones, and audio books used to be prohibitively expensive. Later, when a mix of talking books and access to the internet helped me nourish the hungry bookworm that has always lived inside me, I realized just how difficult it had been to live in a world where I missed out on so much while my peers dealt with no such limitations. Imagine waltzing into a library or bookstore and just…reading, whatever you want, whenever you want! This is a privilege most able people will never have to think twice about; it’s automatic and taken for granted by the majority of people. For me, though, it was a novel concept.
I couldn’t experience the pleasure of binge-reading; my supply of literature was far too inconsistent for that. I often curbed my urge to read everything in sight, knowing that if I didn’t ration my reading material, I’d regret it later. By the time I was in ninth grade, I’d literally read every book the nearest resource centre had to offer, which I found devastating. The CNIB library finally saved me, but until then I felt intense deprivation.
Reading, more than any other activity, gives me indescribable joy. Books are my refuge, sort of like a friend who will never desert me. Reading is how I relax. It’s how I learn. It’s how I entertain myself and expand my horizons. It’s an invaluable educational tool, because I get much less out of videos and am quite introverted. It’s my chief source of comfort and solace. Whenever life gets a little too complicated, I retreat to my books, though I read almost as much when times are good. I feel giddy at the mere thought of finding someone new to talk books with. In short, I cannot imagine a life without reading.
There are other times when my freedom to read is compromised. I can’t usually read signs, billboards, posters and other visual materials. Taking photos of objects using specialized software is one of the only ways to identify labels and read instructions (though instructions are commonly posted online now, which helps an immeasurable amount). If my portable scanner isn’t handy, I sometimes need documents in hard copy to be read aloud to me. I can’t normally read paperwork I’m supposed to fill out, meaning strangers are privy to sensitive information and must spend time they don’t have assisting me. I can’t use most debit machines independently. The list goes on.
In this, as in so many other situations, the internet has contributed to a more positive reading experience. I can binge-read to my heart’s content. I can be very selective about what I choose to read. I have access to almost all reading material in existence, whether it’s rare or common. For the most part, things are next door to perfect.
I want everyone to know how vital it is that people with disabilities be allowed to read as freely as they please. They have the right to be exposed to new ideas and a variety of stories, just like able people. The hardest part about being a very young child was my inability to read. Waiting around for a grownup to take the time was excruciating, and even now, when I have to be read to, I feel like a child. I don’t want future blind people to be treated like children. I never want them to be compelled to read books they don’t enjoy because there are no other options. I am passionate about literacy, and the right of every person around the world to benefit from it. (This is why I become incandescent with rage whenever people suggest that braille has lost its relevance.) Literacy was my ticket to an equal education, and it is the bread and butter of my career. Navigating an educational system that believed I was “lucky to go to school at all” could only be accomplished by proving I was a good student, for which reading was key.
If we can all have the freedom to read, I think the world will be a much better place.

Inclusion For All! (Unless You’re Disabled)

Yesterday, I went through a fascinating but painful experience on Twitter. A very popular activist posted an important piece of information about the women’s march, saying she wanted it to reach as many people as possible and encouraging people to share far and wide. As it turns out, these were pretty words: while she did host a plain-text version of the information on her website, the tweet contained an inaccessible image with the text inside. This makes it impossible for screen readers to interpret the contents of the image, leaving out anyone with too little vision to read the message without sighted help. What is more, this woman placed a URL to the accessible version inside the inaccessible image, completely defeating the purpose of including it at all!
Wanting to make the information easier to access, another disability activist asked that the original poster tweet the URl on its own, and stressed the importance of accommodating screen readers, particularly since the tweet was meant to be available to everyone. If you want something shared widely, then including as many people as possible makes sense.
I joined the conversation (I’m a glutton for punishment), pointing out that Twitter has a handy alt text feature that makes it possible and easy to describe images. This feature would have been perfect for making sure the URL was readable for everyone, including blind screen reader users. I did not expect immediate action; I didn’t even expect a response at all. I just wanted to raise awareness about an option that is often overlooked and that would save people so much time and effort.
What did I get for my trouble? Well, nothing encouraging. Two of this activist’s followers jumped into my Twitter mentions to tell me the following.
• I had no right to “harass” someone who is doing her best.
• I was devaluing the tireless, exhausting work she was doing.
• I should go find something “real” to complain about.
• The only reason I was speaking up was that I was “bored with my life” and had nothing better to do. (Yes, because a full-time job, a social life, a relationship, and a budding freelance career mean I’m ever so bored and useless. I adore being judged based on nothing at all.)
• I should stop attacking people on Twitter.

Let’s break this down. A person (whose followers presumably agree with her) professes commitment to inclusiveness. Intersectionality, a buzzword many on the far left are fond of using, only applies to some groups. Disability is not included in that group, which is typical of a lot of feminist, left-wing activism; we’re often invisible to the loudest, proudest voices. Since I am disabled, I must be a bored, unproductive person. Asking for access is considered harassment by default, even when it’s a fairly polite, solitary tweet devoid of name-calling and anger. My concerns aren’t “real” or meaningful. Inclusion doesn’t include me, or other disabled people, and sharing far and wide means restricting your audience, even after you’re told how to remedy the issue. Finally, harassment doesn’t go both ways: tearing a stranger to pieces and continuing to tweet them after I’ve said I’m done with the conversation is acceptable, but sending one informational tweet is not.
I hate hypocrisy, and it’s inexpressibly devastating to come across it in the very communities that are supposed to support and include minorities. Why is disability so often absent from these people’s minds, and why, when it’s brought to their attention, is it so callously and vehemently dismissed? Why don’t we count?
I try to be patient with people. I try not to live a life of constant rage and victimhood. I realize that baby steps are par for the course and our rights and humanity won’t be fully recognized overnight. Education is vital and not every activist should be expected to have intimate knowledge of what we need right off the bat.
You would think, however, that once they’re enlightened, they’d act on what they have learned. Many of them do; later in the day, another Twitter user I approached apologized and was more than happy to make changes to her inaccessible tweets. Her warmth, sincerity, and complete lack of defensiveness were exactly what I needed after such a disappointing encounter.
I can put this down as one unfortunate incident and move on, and I intend to do just that. Before putting it behind me, though, I feel bound to tell people about my experience, and explain why that never should have been allowed to happen. Even among supposedly inclusive circles, I was treated like an annoyance who should just go away and stop complaining already. These people have “real” work to do. Can’t I leave them to do it?
This is not okay. You cannot and should not be allowed to get away with cherry-picking which minorities to support. You should not get to decide who is worthy and who is not. We’re not perfect, and sometimes we are guilty of cutting people down for honest mistakes. Despite this, I will continue to hold inclusive communities accountable for their refusal to acknowledge and stand with us. (Predictably enough, the activist I tweeted did not back me up or tell her followers to stop.)
In the meantime, I’m going to appreciate and uplift those who are willing to listen and act. The world isn’t all bad, and I can’t let myself drown in a sea of rage-fuel that really isn’t personal. I know I’m not useless. I know that my access requests are legitimate. I know I’m worthy of respect. I’ll just have to wait patiently for everyone to clue in, I suppose.
Now, excuse me while I get back to my productive, useful life.

How Do You … Stay Organized?

This week, we have another post in the new “How do you…” series. As always, I’m wide open to suggestions!

How do you stay organized?

Uh-oh. I was afraid of this one.
Is this where I admit that I live in a constant state of organized chaos?
Okay, I lied…about the organized part. Basically I live in chaos. My life is chaos, okay? Happy now?
All right, so I do have some ability to keep track of my belongings, and since blind people spend a good deal of our precious time finding and identifying objects, I thought it made sense to address this topic today, squirmy as it makes me.
The key to relative success seems to involve a whole lot of consistency. If I, as a blind person, don’t put things back where I found them, I will never find them again (or, when I do find them, it’ll be because I tripped over them). Since I’d rather not spend my life rescuing items from the danger zone that is my floor, I use a combination of labels, technology, and complex organizational systems to ensure everything is easy to keep track of.
Labels are very useful, especially when I can use handy gadgets like the Pen Friend. The pen comes with special adhesive tags that you can attach to objects. You touch the tip of the pen to the label, hold down a “record” button, and speak your desired message aloud. Then, each time you touch the pen to that specific label, it will play back your message. I use this to categorize my vast tea collection, for example.
My memory isn’t what it was—a combination of medication and migraines has seen to that—but I still rely on it for simpler organization. I memorize which items of clothing make great outfits, and line up foods in my cupboards a certain way so I can prevent culinary disasters (like that time I almost used frozen berries instead of frozen peas).
Technology is more of a last resort: if my other systems have failed, or if I’m unable to identify something I’ve just purchased, there are mobile apps I can use to take photos of objects and have them identified for me. The process can necessitate a whole lot of fiddling, especially since one of my many weaknesses is taking awful photos, but it works well in a pinch.
Perhaps now my sighted friends will understand why it’s imperative that blind people’s belongings be left alone. If you reorganize or move our possessions without our permission or knowledge, you could inadvertently disrupt a complex system that will be difficult to straighten out. Besides the fact that leaving objects where you find them is an element of basic courtesy, failing to do so can throw us off for days while we struggle to put things right. Please, be careful and respectful when handling our things. We appreciate it very much.

Dear Web Developers: You’re Out Of Excuses

It’s been one of those days—a day that makes me want to shut down my computer and hide under a quilt to cry. It’s barely noon, and I’m already utterly fed up. If I had chocolate, I’d be binge-eating it; if I had wine, I’d be guzzling it.
Fellow disabled people will understand the kind of day I’m having: it’s the kind during which almost every single task I try to accomplish online is blocked by accessibility issues.
I encounter accessibility roadblocks all the time, though they usually have workarounds. I’m so used to them that I hardly give them much thought, and don’t waste much of my limited emotional energy on being annoyed with them. They’re a fact of life and, while I do report bugs and encourage web developers to improve, I’ve worked to embrace a positive, patient attitude when it comes to navigating the internet. Most days, I’m just grateful that I can access the internet at all. Sure, I get snarky, but generally I would rather help than condemn.
On days like these, though, I’m less philosophical. Smothering my frustration when I ran into yet another inaccessible capcha became increasingly difficult, and when I tried to report the issue using the site’s contact form, I discovered that the “submit” button wasn’t accessible either. At that point, I realized I had no chill. None. I searched for it, willing it to return, but I’m thoroughly, disproportionately discomposed.
I get it: accessibility isn’t always intuitive, and many developers are self-taught. They learn as they go along, and mistakes like these are almost inevitable. While I’m not a developer myself—I’m proud when I manage to use html correctly—I can imagine that accessibility might not be covered well in school, either. During a course on web design and online information architecture, my class received one short lesson on accessibility—just enough to explain what accessibility actually is and why it’s important, but not enough to provide insight into how it can be accomplished. There was little mention of accessibility tests, plugins, consultants, or basic handbooks. Few practical solutions were discussed. In other words, the lesson focused on awareness only, without providing a solution to the issue it raised. How useful is that? Well, it’s not useful at all.
So, yes, I understand that inclusive web design may not come naturally to a budding developer. It also might be challenging for a veteran because web accessibility has evolved considerably. As people with various disabilities speak out about what they need, accessibility becomes more comprehensive and, therefore, more complicated. I don’t pretend to know all there is to know. I’m not even close to that point yet.
Still, as in so many areas of life, ignorance is not a justifiable defence. It’s 2016, and accessibility guidelines are one click away. I’ve just performed a basic Google search, “web accessibility,” and the entire page of results is filled with helpful articles ranging from the most basic to the most advanced. Surely even beginners can take at least a few steps to ensure their websites are as inclusive as possible!
I’ve concluded that my frustration is fuelled by years of feeling like a burden when I asked developers to fix some problem or other. I was often treated like an unreasonable user who was asking for the moon, and I became accustomed to that. With notable exceptions like Apple and Buffer, my requests for improvements have often been ignored or dismissed. Several companies have lost my business entirely because I literally could not use their services anymore.
I’m growing weary of explaining that accessibility is not a privilege, but a right. I’m sick of reiterating that, no, accessibility is not about doing us a “favour.” I’m desperately tired of insisting that while ease of use isn’t mandatory, accessibility certainly is.
Developers need to add accessibility to their core values. They need to stop lumping accessibility into a category alongside perks, special features, and enhancements. They need to stop reducing it to a public relations stunt, designed only to generate glowing publicity. They need to consider it standard, not extra. Making your site accessible should be framed as the least that can be done to provide a satisfactory user experience. Companies like Apple, which include accessibility as a matter of course as often as possible, shouldn’t be as notable and praiseworthy as they are. What they are doing should not only be common, but normal. Expected. Fundamental.
So, developers, please listen: you are running out of excuses. You can’t claim ignorance; there is too much information out there for you to do that. You can’t hide behind pleas that you don’t have the time or the skill; accessibility plugins abound, and the simplest steps you can take are ones so easy to implement that even I, not tech-savvy by anyone’s standards, can figure them out. You can no longer classify accessibility as optional. Unless we’re talking about visually-based games, for example, there is no sufficient reason to leave a button unlabeled or an image undescribed. By failing to take these essential measures, you’re effectively shirking your responsibility to your users.
For now, we have workarounds. We have specialized software to help us circumvent accessibility challenges. We have extensive experience, accessibility consultants, and countless developers who are already on the right track. All is not bleak. Much of the internet is mostly, if not totally, accessible, and it’s getting better all the time. But …
I’m done making excuses for you. I refuse to apologize when I can’t access features of a website. I can’t in good conscience allow you to view my access issues as an inconvenience. I’m no longer going to defend your ignorance, your unwillingness to take the time, or your belief that I’m asking too much. Developers, I’m not asking a lot. I’m merely asking that I and fellow disabled users be able to access your website. That’s it. I just want to create an account, browse your services, and maybe even give you my money and share your content. I’m happy to help. I’ll cheerfully act as a beta tester. I don’t mind reporting bugs and offering suggestions on how to make your site better. I understand the difference between “inaccessible” and “imperfect.” When it comes to helping you make your site more inclusive, my time is yours.
Until you recognize that it’s time for change, however, I will no longer give you a pass. If you have the resources to make your website eye-catching and flashy and exciting, you definitely have the ability to make sure it’s usable, too. Karl Groves puts it more eloquently than I ever could: accessibility problems are “quality problems,” and nothing less.