“My Roommate Is Blind! Help!”

A few weeks before I was to move in with a sighted roommate, we met for coffee to discuss logistics. She seemed sanguine about the process, so I allowed myself to relax. Not until the conversation had begun to wind down did she drop this bombshell: her friends knew she was about to accept a blind roommate into her home, and they did not approve.
First came the predictable concerns: could a blind person hold up their end of household maintenance? Could blind people do much of anything at all? When I probed further, I unearthed more degrading questions: Would my sighted friend be capable of “caring for” me while dealing with her own issues, which were numerous at the time? Was she emotionally equipped to take on a disabled person on top of everything else on her plate? Would I take a toll on her mental health?
Stung, I reached out to fellow blind people to find out whether they’d encountered the same barriers. My Twitter mentions came alive, and I heard from people who had dealt with questions ranging from “How will you know if the house is clean?” to “Is it safe for blind people to cook unsupervised?” to “What if you leave the shower on constantly?” (I wish I were making this up.) Landlords, prospective roommates, and concerned hangers-on seemed content to judge blind people with limited evidence, causing embarrassment, anger, and major logistical issues for blind people seeking housing.
With guidance from many contributors, I’ve assembled a general guide for sighted people who are nervous about welcoming a visually impaired roommate. I’m not here to judge or condescend, so I hope you’ll read with an open mind, and share this with people who might need words of encouragement and advice.
Note: I use “blind” and “visually impaired” interchangeably throughout this post.

Don’t Panic

Whether you’re hitchhiking through the galaxy or preparing for a blind roommate, you must not panic, especially if you have little knowledge of the blind person in question. Until you’ve met them, you’ll be no more accurate a judge than if you were trying to guess what a sighted stranger would be like. Evaluate a blind roommate with the same criteria you’d use for a sighted one, and let that information guide your decisions. Never deny someone the opportunity to live with you just because they have a disability that makes you uncomfortable. You might inadvertently exclude stellar candidates!
External pressure from friends and family may be powerful, but don’t let it sway you. Unless they have intimate knowledge of your potential roommate, exercise caution. They may have your best interests at heart, but sound decision-making isn’t rooted in uninformed anxiety and misguided fear.

Ditch the Assumptions

Maybe you know a few blind people, and you assume this means you know what your blind roommate will be like. Perhaps you’ve never met a blind person, but you’ve seen a few on TV, or your friend has a friend whose cousin’s hairdresser’s nephew dated a blind person once, and fancies himself an authority. Whatever your experience with the blind community, remember that your roommate is as much an individual as you, and will have unique preferences, needs, and abilities.
If you take nothing else away from this post, please understand the importance of an assumption-free outlook. The overly-concerned sighted friends I referenced earlier let their assumptions run away with them, and concluded, without ever even meeting me, that I’d endanger my roommate’s mental health. This left me feeling scrutinized and unwelcome whenever they visited our apartment. I identified them as the people who viewed me as a walking, talking burden, which bled into everything I did while they were present. I doubt they were aware that I knew of their misgivings, and probably interpreted my skittish behavior as social awkwardness or unfriendliness.
Skill level, especially when it comes to household and mobility, varies widely among visually impaired people, as does visual acuity and the way that vision is used. One low-vision contributor pointed out that he can see people who are twenty feet away, but will likely run into ten obstacles on his way to that person, because that’s how his vision works. I can see a few colours and have some understanding of shape, but I’ll never read a label or notice visually that you’ve left a knife, blade up, lying in the sink. I’m a competent housekeeper but a hopeless cook; I know other blind people who can cook five-course meals and navigate transit like pros, but struggle to keep things tidy. Speak to your roommate about the specific tasks they can and cannot complete independently. Make sure it’s a respectful but candid conversation.

Make the Space Accessible

Fostering a blind-friendly household is neither complex nor demanding, but its exact form will differ depending on individual preferences. Not all blind people are particularly neurotic about organization, but nearly all of us depend on a reasonable level of predictability to function well in a common area. Keeping the environment consistent is the keystone of an accessible space. You are free to do what you will with your own space, but ensure that common areas are organized in a way you and your roommate consider efficient and manageable. Cooperation and communication are essential here: when one of my sighted roommates had moved my rice cooker for the fifth time in two months, I was reduced to crawling on my hands and knees to check the floor. Eventually, I discovered it tucked way under our kitchen table, in quite literally the last place I would ever have thought to look for it. I’m sure she was tired of receiving increasingly pointed texts asking where she’d placed this or that, but I was equally weary of having to ask at all. So, find a home for shared items, and stick to that system as much as possible. If you do move an object a substantial distance from its designated position, alert your roommate of the change, even if you think it’s insignificant to them. For people with low or no vision, an object moving even a few feet in any direction can throw us off completely, if only for a few moments.
The other adjustment you should anticipate is that some items, especially food packaging and appliances, will need to be made accessible for most visually impaired roommates. In my apartment, you’ll find transparent dots that adhere to the buttons on my microwave, allowing me to use the touch screen unassisted. When I lived in a place with private laundry access, I applied adhesive dots to make the washer and dryer easier to use. My then-roommate, who had far more vision, had to re-enable the singsong chirps the machines made, because these built-in audio cues enhanced accessibility for me. This was by far the largest sacrifice a roommate has ever had to make for me, and my needs are similar to most blind people I know. (Okay, so there was that time my roommate had to tell me I dropped an entire piece of pizza on the floor without noticing, but it was the cat’s fault, I swear.)
Your roommate may want to make similar adaptations, like a personalized labeling system. Usually, these are minor changes that won’t be intrusive or conspicuous, and don’t typically inconvenience sighted people. It’s up to your roommate to put these alterations into place, though they may need some assistance from you initially. In general, you don’t have to worry about an accessible space being an inefficient, complicated, or unlivable one. A blind-friendly household can be just as cozy, comfortable, and aesthetically pleasing as you could wish; it just takes a little time, patience, and ingenuity.
Finally, ask your roommate about their level of vision, so that you can understand what they can and can’t perceive in general terms. For example, if you accidentally leave a light on, will your roommate notice? Will excessively loud music or other distracting noises make it difficult for them to navigate safely? Could a plugged-in charging cable become a tripwire? If you combine laundry, can they sort unfamiliar clothing? Devise workarounds collaboratively, and try not to take it personally if your roommate has to remind you they can’t see. Many of us take this as a positive sign, in the sense that you’re not dwelling constantly on our disabilities. That’s definitely a win!

Embrace Job-Sharing

We’ve covered some of the ways you can help your blind roommate feel welcome and secure in your shared space. Now, we turn our focus toward what they can do for you. Should you expect blind roommates to contribute to the household in the same way a sighted roommate would?
Allow me to clamber to the highest available rooftop for this one: Yes! As I said, skill levels do vary, just like in the sighted world, so your roommate might be a great sweeper but awkward with a mop. They might be comfortable cleaning kitchens, but hesitant when cleaning bathrooms, particularly in situations when tactile feedback is limited by gloves and/or abrasive cleaning products. In my household, I avoid tasks like sweeping, because I am spatially clueless and tend to spread the dirt around in my clumsiness. I find scrubbing grimy bathtubs easy and highly tactile, though, so my partner handles the sweeping, and I handle the bathtub. When implemented cooperatively, job-sharing is an elegant solution, and tends to leave roommates feeling more egalitarian and less overwhelmed by household chores. Job-sharing is also an effective way to balance barriers relating to multiple disabilities, so that both roommates can be equally involved in household maintenance.
Oh, and if your potential blind roommate seems content to let you do all the work, that is an appropriate time to walk away, just as you would if the person were sighted.

Let Your Roommate Live

When I moved in with my very first sighted roommate, we were complete strangers to each other, matched by a program that was, in our case at least, woefully unintuitive. We discovered many points of incompatibility, for neither of us was particularly happy with the other, but her attitude toward disability was a constant wedge. Her friends would congregate in our minuscule kitchen nearly every night, quizzing me on my cooking and cleaning skills. I couldn’t put a frozen pizza in the microwave without fielding questions about how I handled every minor task without sight. I encourage questions, but I submit that rapid-fire interrogation should not take place while someone is visibly busy with tasks that require some measure of concentration. Later, when forced to be around a different roommate’s friends—the same ones who had declared me incompetent and troublesome before they’d even met me—I felt like I was trapped beneath a microscope, unable to escape unless I hid in my room for hours. While living with sighted people, I occasionally wished they could just turn off their eyes and give me a break. The feeling persists, even with my enormously respectful, partially-sighted partner. “Are you spying on me again?” has become our inside joke.
Be aware that your roommate may feel a slight imbalance, because you can see them, but they can’t see you. Respect their space as much as possible, leave their belongings alone unless you’ve asked permission to touch them, and reserve questions for times when your roommate is open to hearing them. Sometimes, as much as we may appreciate your curiosity, we just want to put our feet up and zone out. Chances are, we’ve just spent the whole day dealing with disability-related curiosity, and the last thing we feel like doing is walking straight into another question period when we get home.

Learn to Say No

No is your friend. No is not inherently mean or callous. There will be times when your blind roommate needs your help, and mostly, you’ll likely be more than willing to lend a hand. The majority of people I’ve lived with are naturally helpful, and I doubt you’ll have many occasions to deny assistance to your roommate. I applaud the instinct to be kind and say yes often, but never forget that you always have the right to say no.
Picture this: Your roommate is going grocery shopping, and would like you to help them find a few things. You often do your shopping together, but at this moment, you’re feeling ill, or busy studying, or about to head to work. Hell, maybe you’re just reading an engrossing book, and you’ve just gotten to the very best part. All of these scenarios allow you to simply say no. Unless you are deliberately bullying your roommate or breaking a previous commitment, they have no right whatsoever to argue. Presumably, you are both adults, which means you must respect each other’s time. Your roommate is not your charge. You are not their babysitter, and you do not owe them on-demand assistance.
Don’t misunderstand me: it’s healthy and normal to help your blind roommate. Ideally, they also help you when you’re in need. It’s what roommates do. I just want to make you aware that a harmful pattern can develop that places roommates in a hierarchical position where one is “the helped” and the other is “the helper.” That pattern is doubly insidious if you are romantically involved with your roommate. This is generally unsustainable, and a blind roommate who actively facilitates this dynamic is not on your side.
So, yes, you can say no to your disabled roommate now and again. It doesn’t make you a jerk, and living with a blind person is not a babysitting gig or charitable act. Indeed, many blind people would prefer the roommate relationship to be as mutual as possible, meaning the assistance and kindness flow both ways. Who knew?

Feel Better?

I really hope so! Now you know that blind and visually impaired roommates are a lot like sighted ones. They have varying skills and abilities, can ordinarily contribute to any household, and are no more likely to demand your time and energy than a sighted roommate would.
Bonus: they probably won’t destroy your mental health!
So, go ahead: move in with that blind person with confidence. If you enter the relationship with respect and openness, I predict excellent results. If it goes badly, come find me. I promise to say something comforting.
Good luck, and remember: don’t panic! Be curious, be open, be adventurous. Don’t be afraid.


5 Reasons Hogwarts Would Be A Terrible Idea (If you’re Blind)

Ah, Hogwarts. Harry potter fans worldwide would secretly love to receive an acceptance letter—and that includes grownups. A Hogwarts education would make my communications degree seem pretty dry in comparison. Who needs PR skills when you can modify someone’s memory after the latest publicity scandal? Who needs powers of persuasion when you can slip someone a love potion? (I’m known for my ethics. Ask anyone.)

Since we enjoy overthinking, Gregg and I put together a post that explores what it would be like to be a blind student at Hogwarts as we know it. As with most areas of life, blind people have to face the music: Hogwarts, as described in Rowling’s books, anyway, would be a nightmare. We’d soon be begging to go home to screen readers and staircases that don’t lead somewhere different every day. Speaking of which …

1. Accessibility would be a distant dream.

These days, blind people in developed countries take certain things for granted much of the time. In Hogwarts, though, most of those coping mechanisms would be quite out of reach, owing to the school’s negative effect on electricity and technology in general. Computers, the internet, cell phones, embossers and scanners would all be useless at Hogwarts, forcing blind students and their professors to find inventive ways around these limitations. We would likely be limited to braille, and would need an educational assistant who could transcribe our work and assignments for us. While sighted students could take a trip to the library in order to do research, we would have to get a considerable amount of help to find not only the books we wanted, but the materials within them.
(Can you imagine asking Madam Pinse to help you search through an entire shelf of books? I wouldn’t dare, personally.)

Classes themselves might also be tricky. Potions and Transfiguration often rely on colour as an indicator when a spell or potion has been done right. (Good luck asking Snape to help you with anything ever. Unless your last name is Malfoy, forget it.)
Divination relies very heavily on sight, since most of it seems to involve studying tea leaves and crystal balls. Astronomy might be a little easier, but stargazing without working eyes is out of the question. At higher levels, nonverbal spells which give some sort of visual signal when cast would be much harder to dodge if you weren’t able to see them coming. Courses like Ancient Runes and Arithmancy might present unique challenges, since braille signs would have to be invented for specific symbols. Overall, being a blind witch or wizard would pose significant accessibility problems which, without proper preparation, would certainly make the lives of students and staff much more complicated.
(Uh, Professor? Where is my accommodation letter?)

2. Life would be a game of dodgeball

Hogwarts offers many forms of potential misery for a blind student. Objects always seem to be dropping or flying through the air, and not all of them are as soft as a copy of the Daily Prophet. Charms class is notorious for this, as students are often asked to transport objects from one point to another. The high number of inexperienced witches and wizards around us increases the already high chance of being hit by errant and unintended projectiles. And then there are the owls. Imagine sitting peacefully at breakfast, toast in hand, only to hear a thundering mass of birds descending from on high, most of them bearing objects that they are all too willing to bomb you with as they get close. Speaking for myself, this is not my idea of a good start to the day.
(Oh, look! There’s an owl in my milk jug again!”)

Take orientation and mobility, for instance. Can you imagine how difficult it would be to try and map routes to your classes when hallways and staircases aren’t always in the same place? And speaking of staircases, how about vanishing steps? Every ascent or descent would be an exercise in both patience and luck, as we hoped and prayed that we didn’t find ourselves trapped when a solid stair suddenly disappeared beneath one foot. Many of these trials might be alleviated by helpful students and professors, of course…but what of the portraits? The halls of Hogwarts are full of paintings all too willing to lend their voices to the chaos, and it would be easy to end up in even worse trouble by following one well-meant bit of advice or another.
(Um, thanks, Sir Cadogan…but I think I’ll just follow my heart.)

3. Get ready for the practical jokes.

We all know how much students enjoy messing with each other via hexes, jinxes, and bewitched sweets that make you turn into a canary. Imagine making yourself even more of a target simply by revealing that you’re blind. The slytherins would have a field day and, let’s be honest, Fred and George might, too. We’d like to think the twins have a sense of morality, but who really knows?

We can’t see spells coming or react to them very quickly. Even if we are expecting them, we’d have to remain in a state of constant vigilance (see what I did there?) at all times. School is stressful enough without having to hide in the common room under a pile of books we can’t even read. Madam Pomfrey would get to know us in a real hurry.

Who says all the interference would come from students? We wouldn’t put it past Snape to slip something in our drinks if he suspected we’d been stealing his bezoars again. At Hogwarts, nothing is sacred.

4. Say hello to mass marginalization.

Blind people are marginalized enough in our own world, and we don’t imagine the wizarding world would be any kinder to us. Forget (mostly) harmless practical jokes: we might be facing total exclusion from significant portions of Hogwarts culture. Picture it: the Great Hall is buzzing with excitement. A quidditch match—the most important of the season—is about to begin. We go outside to the pitch, and try to follow the game using the patchy commentary Rowling’s characters tend to provide. We’d have access to tiny snatches of what’s actually happening, but pick up most of our cues from crowd reaction. This is not unlike other sports, but with other sports you have professional commentators. Oh yeah, and forget actually playing quiditch. Even if we could devise a way to play, I don’t think anyone would be willing to let us try.
(Oh, well, we would…but the paperwork, you know…)

I can’t even guarantee that Dumbledore would step in. He’s not exactly known for being on the ball. He’s a great man, we know, we know…but pensive and constantly-absorbed would be putting it mildly.

Then, there’s the darker side of the coin. The wizarding world is as filled with bigotry and hatred as our own, and since the community is so insular, it’s even worse. We already know how shabbily “half breeds” are treated; even gorgeous, powerful centaurs aren’t immune to ministry prejudice and control. Imagine, then, how blind people might be treated? At best, we’ll be “taken care of”, and at worst, we’ll be the recipients of unspeakable hatred. I don’t think Voldemort and his band of merry Death Eaters would object to polishing us off for the fun of it.
(Where am I? Where am I? C’mon, guess! How many fingers am I holding up? Crucio!)
This brings us to our next point…

5. We would always be a liability.

Time and time again, we’re told how, in the heat of battle, it is difficult to dodge all the deadly curses flying about. As we’ve already mentioned, being endangered by flying things would be one of the most significant issues exacerbated by blindness. As Rowling has already shown us, Hogwarts is not a perfect stronghold. During the multiple battles that have taken place there, we would not have stood a chance. Even if we were capable of avoiding stray spells long enough to duel with someone, I doubt many wizards would allow things to get that far. Dumbledore would hide us behind reanimated statues, and the rest would banish us to dark corners where we won’t be hurt. Of course, what this translates to is “You can’t hold your own, and you’re a liability. I don’t want to have to worry about you while I’m fighting the good fight.”

The general assumption that blind people can’t defend ourselves is completely bogus, though there are some undeniable disadvantages that make us prime targets. However, all the self-defence skills in the world won’t save you from a ricocheting killing curse.
(On your left! Your left! Sorry—my le–Oops…)

It’s pretty depressing to be “in the way” all the time, and that would only get worse at Hogwarts, where people are in a lot more peril than any “normal” kid would ever be.

But wait—it’s not all bad!

With all the things that might go badly for a blind Hogwarts student, we would be remiss if we didn’t mention a few potential perks. Whether or not they act as suitable compensation for all the headache, though, is up for debate.

You might be immune to the basilisk’s stare. I say “might” because we frankly don’t know enough about how exactly that petrification spell works. And nothing stops the beast from biting you just because you can’t see it, so this is a mixed blessing.

Invisibility cloaks aren’t quite what they’re cracked up to be. In the novels, when Harry and friends don the cloak, it’s as if they disappear completely. People rarely hear, smell or sense them as they pass. Being blind means that we’re likely to be more aware of what our other senses are telling us; as such, it would be harder to slip past us while wearing an invisibility cloak.

The Mirror of Erised would be powerless against us. This device is supposed to show you your greatest desire when you look into it, but without the ability to see, the mirror would be nothing more than a sheet of glass in a peculiar frame.

So, friends all, don’t despair if you don’t receive your Hogwarts letter. You can probably put your time to better use anyway. For example, you could go out into the community and be a general inspiration! Wouldn’t that be nice? Who needs witchcraft and wizardry, anyway? Not us!

Accommodation with a Side of Guilt, Please

This evening, I went out to dinner with some friends. I ordered a dish I’ve eaten many times (a salad) only to find that they’ve begun presenting it in a new way: the dressing was in a small cup on the edge of the platter, rather than atop the food as it usually is. I froze, slightly embarrassed. I’ve always had trouble dressing my salad if it’s in a cup. Squeeze bottles? No problem. These give me a certain degree of control. Cups, however, are a different story. (Disclaimer: some blind people have no issue with these whatsoever.) I was just about to ask someone at my table to help when our extremely-attentive server materialized at my elbow:
“Do you want me to take this back and dress it for you?”
“Um…no, it’s okay…it’s just a bit awkward—“
“I totally understand. Don’t worry about it. I’ll be right back.”
Away went my plate. The server appeared several minutes later, saying “Here’s your salad. We have a special rule here where each time food is sent back for any reason, we have to actually make a new dish. So, we just made you a new salad and dressed it for you.”
I was stunned. I had just inadvertently wasted an entire plate of food so that someone could put dressing on top of my salad for me? Forget being slightly embarrassed: I was mortified and, I confess, a little ashamed. While the server reassured me that it was all okay, I silently asked the powers that be to disappear me immediately. They did not oblige.

I’m used to being “accommodated”. Indeed, I often expect it: when I enroll in university classes, each of my instructors is given an accommodation letter, which describes the accommodations I’ll need to participate fully in the classroom. (If I sound like a handbook, that’s because I wrote one—no, really!) I also expect workplaces to make (reasonable) accommodations to the work environment. This is something I’ve been encouraged to view as normal and acceptable. As is typical for me, I have felt heaps of unnecessary guilt over accommodations, even when they are deemed “reasonable”. Once, in ninth grade, my science teacher got together with a few others on staff and made me a periodic table, so I wouldn’t have to use the rather inadequate one in my textbook. My junior high Industrial Arts teacher went out of his way to make sure I could try out all the same equipment everyone else could. He even positioned the end of a nail gun while I fired, showing a remarkable lack of concern for his fingers. (If you’re reading this, I want to thank you. I’ll never forget that one.)

When people go above and beyond the call of duty for me, I feel grateful (healthy) and horribly guilty (unhealthy). Instead of simply thanking people and getting on with things, I waste time and emotional resources worrying about how undeserving or inconvenient or high-maintenance I’m being. While the person who is helping me is busy doing me a favour, I’m busy coming up with all the reasons I shouldn’t be accepting it. Even when I do accept it, as I did with that salad, the shame and humiliation will plague me for days. Yes, you read that correctly: days. This particular incident was so awkward that I’m amazed I didn’t start crying right there at the table; goodness knows I wanted to.

As far as the server was concerned, she was helping a gal out, no more no less. I have no idea what the kitchen staff thought, though I wouldn’t be surprised if they were about a dozen different kinds of exasperated. As far as I was concerned, I’d manage to waste food, fill my server’s time with running back and forth (in a very busy restaurant, I might add) and make a fool of myself all in about five minutes. I’m cringing as I write this, but the more I think about it, the more I realize it needs to be discussed. There are probably a lot of people out there who have felt how I’m feeling right now.

I’m trying to be okay with being accommodated. I’m trying to be at peace with accepting help, and depending on others, and even letting people do me favours now and then. Could I have dressed the damn thing myself? Of course. Would it have been less messy and awkward to have someone else do it? Absolutely. Did I force anyone to do it for me? No. Am I still going to feel awful about it for days to come? Yup.

But should I feel guilty? Most people seem to think I shouldn’t. Accommodations are there for a reason, and in many cases they are universal enough to be made into policy and/or law. But just because it’s not in a handbook or policy statement doesn’t mean it can’t and shouldn’t be done. While imposing unreasonable accommodations on people at work, school, and elsewhere isn’t going to further the cause, it shouldn’t mean that any random act of kindness ought to be rejected.

Should we make a habit of letting people do things for us, especially when we’re capable of doing them ourselves? If you know me at all, then you know I’d never suggest such a thing. However, this does mean that we should be comfortable with accepting what people want to give us now and then. If it’s not a sin to let someone carry your heavy bag, or hold open a door, or grab you a drink (all things sighted people let others do for them on a regular basis) then why not let someone offer kindness if they really, really want to?

I’m learning, guys. I’m learning. But for now…I think I’ll go and have that cry.

Every Day is an Audio Challenge

Every Day is an Audio Challenge

I’m ninety percent through the long and complicated process of filling out one of those lengthy internet sign-up forms. They’ve wanted everything from my phone number to my Social Insurance Number, and it’s getting a little excessive. There’s only one more field though, so I’m almost there… and then my screen reader cheerfully states  “Type the two words below! We need to check that you’re human!”. At this point, my very human impulses urge me to start keyboard mashing until something explodes. I calm down a little, though, since there’s an equally cheerful “Visually impaired? Get an audio challenge!” button below the text field.  Normally, when I hit this button, garbled but mostly comprehensible speech guides me so that I can successfully prove my humanity and move on with my life. Unfortunately, there are exceptions to everything, and this is one: I type the spoken numbers as carefully as I can, trying to ignore the weird, swirling background noise that sounds creepy enough to be a horror movie’s soundtrack. Then, with pounding heart, I hit “submit”. The page refreshes, and asks me to try again. So I do. And again. And again. And again. And because I am most definitely human, I give in to my exhaustion and give the whole thing up. So, no account for me, and there goes all the info I took so much time to input. Audio challenge, indeed!

When you’re a screen reader user, every day is an audio challenge. Websites change with the weather, and new updates often present more and more issues. Screen readers themselves are only updated now and then, so the only thing we’re left with is our ingenuity. Most often, larger websites will make a concerted effort to accommodate visually impaired  users, but even they slip up, and they slip up a lot.

The reason I choose to use the word “challenge”, though, is because I don’t mean to sit here and rant about how horrible it is that we can’t use the web as easily and efficiently as sighted people. As I’ve said before, disability automatically bars us from total and perfect equality, so to expect such out of the internet–a network that changes constantly–is only going to result in disappointment. However, there are some websites–large and small–that manage to provide a near-perfect experience, and they are what keep me from resorting to the keyboard mashing mentioned above.

I won’t waste space going into detail about which web features are useful and which are not; you’ll find many resources online that will give you far more information than I ever could. What I will do, though, is explain why accessibility is so important, and what inaccessibility can do to even the most casual of internet users.

I’ve seen the way sighted people react when they’re having difficulty with a website. They become very angry very quickly the moment something doesn’t operate exactly the way they expected it to. Sometimes such anger is justified, and sometimes it isn’t, but the point is that the frustration sighted people occasionally experience is something screen reader users deal with on a near-daily basis. We’re not talking about blind gamers who have difficulty performing complex maneuvers, or blind web developers struggling with code. We’re talking about the average, everyday user, who only wants to check her email and scroll idly through Facebook.

Take a very simple example: a friend of mine was recently struggling to get Facebook to sort her news feed by most recent post rather than by “top posts”. This should be a very easy task. All you have to do is check the little “sort” box so that the sort method is changed. It should be the work of five or so seconds. Unfortunately, she was having no such luck. On the  regular version of Facebook (the one that loads when you log in with your computer), the sort box isn’t even present. On the mobile version, it is present, but you can only access it with an iPhone, as far as I know. So, my friend would have had to switch to her iPhone specifically to log in via Safari, find the “sort” button, and tick the appropriate box. (Just to add insult to injury, Facebook automatically changes the sort style back after a few days, so this process must be repeated indefinitely. Facebook doesn’t like it when we think for ourselves.)

Sometimes, the consequences can be very serious. You might be thinking that being unable to sort your Facebook newsfeed to your liking isn’t much to get upset about, and for most people it isn’t. But what if inaccessibility begins to interfere with your performance at work or school? What if you can’t get a certain job purely because their databases don’t accommodate your screen reader? What if you can’t format a paper properly because of constraints beyond your control?

Here is the biggest accessibility stumbling block I’ve ever encountered: my university, like so many others, uses a platform called Blackboard to manage just about every aspect of university life. Assignments are posted there and must be submitted there. Notes are placed there for review and download. Readings are announced (yes, announced!) there and must be accessed before the next class. Some instructors even post links and other information there, so that if you can’t fully access Blackboard, you will find yourself very behind in a tearing hurry. Can you guess where this might be going? … Yes, exactly: Blackboard was not fully accessible with my screen reader when I started at university two and a half years ago. I could access some readings, but not others. I could click on some links, but not others. I could read some instructor announcements, but not others. As for downloading the files they uploaded? Forget it. I had other screen reader users try it, and none of them had any more success than I had. Until i managed to get instructors to understand that they’d have to eliminate Blackboard altogether when interacting with me individually, I was constantly struggling to find the material I needed, access it, and then post material of my own back to the site. I even know some professors who are so enamoured with Blackboard that they refuse to use any other medium (even email) regardless of the student’s issues with it.

So, sometimes we deal with a little more than a stubborn Facebook news feed. Sometimes we can’t even get hired because we won’t be able to use a company’s software properly. Sometimes we struggle with important tasks like online banking, student loan and scholarship applications, schoolwork, basic shopping, etc. Everything is online now, and alternatives to internet-based services are becoming more and more scarce. To say that it’s “just the internet” isn’t really a comfort anymore. Gone are the days when the biggest problem we had to face was an inability to access a message board about our favourite annagram games.

Experienced screen reader users (and anyone else who struggles with other accessibility issues) become very adept at working around most accessibility road blocks. Within seconds, I can post a question to my Twitter feed and receive answers (assuming my Twitter feed is accessible, of course!). We help each other out. We post detailed articles about how to circumvent some of the nastiest issues common to many of us. Getting by on the web, just as we do in real life, is something we’ve long realized will be the norm for the foreseeable future. However, whenever web developers help us out by making their websites easier to navigate, it offers us some much-needed breathing space. It’s lovely to visit a site and have it just…work. So, if you ever manage or develop a website of any sort, please consider being as inclusive as possible. Learn about all disabilities that hinder internet use–not just blindness–and do your bes to accommodate them wherever you are able. There are a significant number of us out there, and we could really use your help. Most often, the necessary changes are small and won’t interfere with the rest of your website.

Still need convincing? Have a look at a screen reader mailing list sometime, or cruise on over to a forum about accessibility issues. You’ll see staggering amounts of people in genuine need of assistance because they can’t make things work the conventional way. If you had to deal with that level of frustration every day, you might feel more inclined to help out.

Finally, I want to conclude by thanking all the web developers out there, sighted or blind, who continually work to make the web as accessible as possible. You guys are amazing and I am thankful for you every time things work as they should. You save me more time than you know (not to mention my limited sanity).