On February 26, Canadians will begin celebrating Freedom to Read Week, which reminds us of the danger of censorship and the importance of intellectual liberty for everyone. It’s a time to reflect on the harm done by banning books and restricting access to controversial ideas. I’m a big fan of this occasion, because I routinely seek out viewpoints that make me uncomfortable. Forcing myself to ask hard questions can be unpleasant, but frequent soul-searching helps me keep my mind open and my opinions balanced.
As dear as this cause is to my heart, I’ve found that the phrase “freedom to read” means something different to me—something deeply personal and specific to my disability. You see, much of my childhood and young adulthood was made less fulfilling because I did not have total freedom to read. Braille books were difficult to come by, especially rare ones, and audio books used to be prohibitively expensive. Later, when a mix of talking books and access to the internet helped me nourish the hungry bookworm that has always lived inside me, I realized just how difficult it had been to live in a world where I missed out on so much while my peers dealt with no such limitations. Imagine waltzing into a library or bookstore and just…reading, whatever you want, whenever you want! This is a privilege most able people will never have to think twice about; it’s automatic and taken for granted by the majority of people. For me, though, it was a novel concept.
I couldn’t experience the pleasure of binge-reading; my supply of literature was far too inconsistent for that. I often curbed my urge to read everything in sight, knowing that if I didn’t ration my reading material, I’d regret it later. By the time I was in ninth grade, I’d literally read every book the nearest resource centre had to offer, which I found devastating. The CNIB library finally saved me, but until then I felt intense deprivation.
Reading, more than any other activity, gives me indescribable joy. Books are my refuge, sort of like a friend who will never desert me. Reading is how I relax. It’s how I learn. It’s how I entertain myself and expand my horizons. It’s an invaluable educational tool, because I get much less out of videos and am quite introverted. It’s my chief source of comfort and solace. Whenever life gets a little too complicated, I retreat to my books, though I read almost as much when times are good. I feel giddy at the mere thought of finding someone new to talk books with. In short, I cannot imagine a life without reading.
There are other times when my freedom to read is compromised. I can’t usually read signs, billboards, posters and other visual materials. Taking photos of objects using specialized software is one of the only ways to identify labels and read instructions (though instructions are commonly posted online now, which helps an immeasurable amount). If my portable scanner isn’t handy, I sometimes need documents in hard copy to be read aloud to me. I can’t normally read paperwork I’m supposed to fill out, meaning strangers are privy to sensitive information and must spend time they don’t have assisting me. I can’t use most debit machines independently. The list goes on.
In this, as in so many other situations, the internet has contributed to a more positive reading experience. I can binge-read to my heart’s content. I can be very selective about what I choose to read. I have access to almost all reading material in existence, whether it’s rare or common. For the most part, things are next door to perfect.
I want everyone to know how vital it is that people with disabilities be allowed to read as freely as they please. They have the right to be exposed to new ideas and a variety of stories, just like able people. The hardest part about being a very young child was my inability to read. Waiting around for a grownup to take the time was excruciating, and even now, when I have to be read to, I feel like a child. I don’t want future blind people to be treated like children. I never want them to be compelled to read books they don’t enjoy because there are no other options. I am passionate about literacy, and the right of every person around the world to benefit from it. (This is why I become incandescent with rage whenever people suggest that braille has lost its relevance.) Literacy was my ticket to an equal education, and it is the bread and butter of my career. Navigating an educational system that believed I was “lucky to go to school at all” could only be accomplished by proving I was a good student, for which reading was key.
If we can all have the freedom to read, I think the world will be a much better place.
accessibility
Inclusion For All! (Unless You’re Disabled)
Yesterday, I went through a fascinating but painful experience on Twitter. A very popular activist posted an important piece of information about the women’s march, saying she wanted it to reach as many people as possible and encouraging people to share far and wide. As it turns out, these were pretty words: while she did host a plain-text version of the information on her website, the tweet contained an inaccessible image with the text inside. This makes it impossible for screen readers to interpret the contents of the image, leaving out anyone with too little vision to read the message without sighted help. What is more, this woman placed a URL to the accessible version inside the inaccessible image, completely defeating the purpose of including it at all!
Wanting to make the information easier to access, another disability activist asked that the original poster tweet the URl on its own, and stressed the importance of accommodating screen readers, particularly since the tweet was meant to be available to everyone. If you want something shared widely, then including as many people as possible makes sense.
I joined the conversation (I’m a glutton for punishment), pointing out that Twitter has a handy alt text feature that makes it possible and easy to describe images. This feature would have been perfect for making sure the URL was readable for everyone, including blind screen reader users. I did not expect immediate action; I didn’t even expect a response at all. I just wanted to raise awareness about an option that is often overlooked and that would save people so much time and effort.
What did I get for my trouble? Well, nothing encouraging. Two of this activist’s followers jumped into my Twitter mentions to tell me the following.
• I had no right to “harass” someone who is doing her best.
• I was devaluing the tireless, exhausting work she was doing.
• I should go find something “real” to complain about.
• The only reason I was speaking up was that I was “bored with my life” and had nothing better to do. (Yes, because a full-time job, a social life, a relationship, and a budding freelance career mean I’m ever so bored and useless. I adore being judged based on nothing at all.)
• I should stop attacking people on Twitter.
Let’s break this down. A person (whose followers presumably agree with her) professes commitment to inclusiveness. Intersectionality, a buzzword many on the far left are fond of using, only applies to some groups. Disability is not included in that group, which is typical of a lot of feminist, left-wing activism; we’re often invisible to the loudest, proudest voices. Since I am disabled, I must be a bored, unproductive person. Asking for access is considered harassment by default, even when it’s a fairly polite, solitary tweet devoid of name-calling and anger. My concerns aren’t “real” or meaningful. Inclusion doesn’t include me, or other disabled people, and sharing far and wide means restricting your audience, even after you’re told how to remedy the issue. Finally, harassment doesn’t go both ways: tearing a stranger to pieces and continuing to tweet them after I’ve said I’m done with the conversation is acceptable, but sending one informational tweet is not.
I hate hypocrisy, and it’s inexpressibly devastating to come across it in the very communities that are supposed to support and include minorities. Why is disability so often absent from these people’s minds, and why, when it’s brought to their attention, is it so callously and vehemently dismissed? Why don’t we count?
I try to be patient with people. I try not to live a life of constant rage and victimhood. I realize that baby steps are par for the course and our rights and humanity won’t be fully recognized overnight. Education is vital and not every activist should be expected to have intimate knowledge of what we need right off the bat.
You would think, however, that once they’re enlightened, they’d act on what they have learned. Many of them do; later in the day, another Twitter user I approached apologized and was more than happy to make changes to her inaccessible tweets. Her warmth, sincerity, and complete lack of defensiveness were exactly what I needed after such a disappointing encounter.
I can put this down as one unfortunate incident and move on, and I intend to do just that. Before putting it behind me, though, I feel bound to tell people about my experience, and explain why that never should have been allowed to happen. Even among supposedly inclusive circles, I was treated like an annoyance who should just go away and stop complaining already. These people have “real” work to do. Can’t I leave them to do it?
This is not okay. You cannot and should not be allowed to get away with cherry-picking which minorities to support. You should not get to decide who is worthy and who is not. We’re not perfect, and sometimes we are guilty of cutting people down for honest mistakes. Despite this, I will continue to hold inclusive communities accountable for their refusal to acknowledge and stand with us. (Predictably enough, the activist I tweeted did not back me up or tell her followers to stop.)
In the meantime, I’m going to appreciate and uplift those who are willing to listen and act. The world isn’t all bad, and I can’t let myself drown in a sea of rage-fuel that really isn’t personal. I know I’m not useless. I know that my access requests are legitimate. I know I’m worthy of respect. I’ll just have to wait patiently for everyone to clue in, I suppose.
Now, excuse me while I get back to my productive, useful life.
How Do You … Stay Organized?
This week, we have another post in the new “How do you…” series. As always, I’m wide open to suggestions!
How do you stay organized?
Uh-oh. I was afraid of this one.
Is this where I admit that I live in a constant state of organized chaos?
Okay, I lied…about the organized part. Basically I live in chaos. My life is chaos, okay? Happy now?
All right, so I do have some ability to keep track of my belongings, and since blind people spend a good deal of our precious time finding and identifying objects, I thought it made sense to address this topic today, squirmy as it makes me.
The key to relative success seems to involve a whole lot of consistency. If I, as a blind person, don’t put things back where I found them, I will never find them again (or, when I do find them, it’ll be because I tripped over them). Since I’d rather not spend my life rescuing items from the danger zone that is my floor, I use a combination of labels, technology, and complex organizational systems to ensure everything is easy to keep track of.
Labels are very useful, especially when I can use handy gadgets like the Pen Friend. The pen comes with special adhesive tags that you can attach to objects. You touch the tip of the pen to the label, hold down a “record” button, and speak your desired message aloud. Then, each time you touch the pen to that specific label, it will play back your message. I use this to categorize my vast tea collection, for example.
My memory isn’t what it was—a combination of medication and migraines has seen to that—but I still rely on it for simpler organization. I memorize which items of clothing make great outfits, and line up foods in my cupboards a certain way so I can prevent culinary disasters (like that time I almost used frozen berries instead of frozen peas).
Technology is more of a last resort: if my other systems have failed, or if I’m unable to identify something I’ve just purchased, there are mobile apps I can use to take photos of objects and have them identified for me. The process can necessitate a whole lot of fiddling, especially since one of my many weaknesses is taking awful photos, but it works well in a pinch.
Perhaps now my sighted friends will understand why it’s imperative that blind people’s belongings be left alone. If you reorganize or move our possessions without our permission or knowledge, you could inadvertently disrupt a complex system that will be difficult to straighten out. Besides the fact that leaving objects where you find them is an element of basic courtesy, failing to do so can throw us off for days while we struggle to put things right. Please, be careful and respectful when handling our things. We appreciate it very much.
Dear Web Developers: You’re Out Of Excuses
It’s been one of those days—a day that makes me want to shut down my computer and hide under a quilt to cry. It’s barely noon, and I’m already utterly fed up. If I had chocolate, I’d be binge-eating it; if I had wine, I’d be guzzling it.
Fellow disabled people will understand the kind of day I’m having: it’s the kind during which almost every single task I try to accomplish online is blocked by accessibility issues.
I encounter accessibility roadblocks all the time, though they usually have workarounds. I’m so used to them that I hardly give them much thought, and don’t waste much of my limited emotional energy on being annoyed with them. They’re a fact of life and, while I do report bugs and encourage web developers to improve, I’ve worked to embrace a positive, patient attitude when it comes to navigating the internet. Most days, I’m just grateful that I can access the internet at all. Sure, I get snarky, but generally I would rather help than condemn.
On days like these, though, I’m less philosophical. Smothering my frustration when I ran into yet another inaccessible capcha became increasingly difficult, and when I tried to report the issue using the site’s contact form, I discovered that the “submit” button wasn’t accessible either. At that point, I realized I had no chill. None. I searched for it, willing it to return, but I’m thoroughly, disproportionately discomposed.
I get it: accessibility isn’t always intuitive, and many developers are self-taught. They learn as they go along, and mistakes like these are almost inevitable. While I’m not a developer myself—I’m proud when I manage to use html correctly—I can imagine that accessibility might not be covered well in school, either. During a course on web design and online information architecture, my class received one short lesson on accessibility—just enough to explain what accessibility actually is and why it’s important, but not enough to provide insight into how it can be accomplished. There was little mention of accessibility tests, plugins, consultants, or basic handbooks. Few practical solutions were discussed. In other words, the lesson focused on awareness only, without providing a solution to the issue it raised. How useful is that? Well, it’s not useful at all.
So, yes, I understand that inclusive web design may not come naturally to a budding developer. It also might be challenging for a veteran because web accessibility has evolved considerably. As people with various disabilities speak out about what they need, accessibility becomes more comprehensive and, therefore, more complicated. I don’t pretend to know all there is to know. I’m not even close to that point yet.
Still, as in so many areas of life, ignorance is not a justifiable defence. It’s 2016, and accessibility guidelines are one click away. I’ve just performed a basic Google search, “web accessibility,” and the entire page of results is filled with helpful articles ranging from the most basic to the most advanced. Surely even beginners can take at least a few steps to ensure their websites are as inclusive as possible!
I’ve concluded that my frustration is fuelled by years of feeling like a burden when I asked developers to fix some problem or other. I was often treated like an unreasonable user who was asking for the moon, and I became accustomed to that. With notable exceptions like Apple and Buffer, my requests for improvements have often been ignored or dismissed. Several companies have lost my business entirely because I literally could not use their services anymore.
I’m growing weary of explaining that accessibility is not a privilege, but a right. I’m sick of reiterating that, no, accessibility is not about doing us a “favour.” I’m desperately tired of insisting that while ease of use isn’t mandatory, accessibility certainly is.
Developers need to add accessibility to their core values. They need to stop lumping accessibility into a category alongside perks, special features, and enhancements. They need to stop reducing it to a public relations stunt, designed only to generate glowing publicity. They need to consider it standard, not extra. Making your site accessible should be framed as the least that can be done to provide a satisfactory user experience. Companies like Apple, which include accessibility as a matter of course as often as possible, shouldn’t be as notable and praiseworthy as they are. What they are doing should not only be common, but normal. Expected. Fundamental.
So, developers, please listen: you are running out of excuses. You can’t claim ignorance; there is too much information out there for you to do that. You can’t hide behind pleas that you don’t have the time or the skill; accessibility plugins abound, and the simplest steps you can take are ones so easy to implement that even I, not tech-savvy by anyone’s standards, can figure them out. You can no longer classify accessibility as optional. Unless we’re talking about visually-based games, for example, there is no sufficient reason to leave a button unlabeled or an image undescribed. By failing to take these essential measures, you’re effectively shirking your responsibility to your users.
For now, we have workarounds. We have specialized software to help us circumvent accessibility challenges. We have extensive experience, accessibility consultants, and countless developers who are already on the right track. All is not bleak. Much of the internet is mostly, if not totally, accessible, and it’s getting better all the time. But …
I’m done making excuses for you. I refuse to apologize when I can’t access features of a website. I can’t in good conscience allow you to view my access issues as an inconvenience. I’m no longer going to defend your ignorance, your unwillingness to take the time, or your belief that I’m asking too much. Developers, I’m not asking a lot. I’m merely asking that I and fellow disabled users be able to access your website. That’s it. I just want to create an account, browse your services, and maybe even give you my money and share your content. I’m happy to help. I’ll cheerfully act as a beta tester. I don’t mind reporting bugs and offering suggestions on how to make your site better. I understand the difference between “inaccessible” and “imperfect.” When it comes to helping you make your site more inclusive, my time is yours.
Until you recognize that it’s time for change, however, I will no longer give you a pass. If you have the resources to make your website eye-catching and flashy and exciting, you definitely have the ability to make sure it’s usable, too. Karl Groves puts it more eloquently than I ever could: accessibility problems are “quality problems,” and nothing less.
4 Sources Of Functional Illiteracy That Technology Can’t Fix (Yet)
Most blind people are perfectly literate. We may need screen readers and/or braille dots to do it, but most of us can read as well as any sighted person. Further, much of the reading material that was once unavailable to us—magazines, newspapers, pamphlets—can be accessed online. It’s much easier to be a bookworm in 2016 than it was in, say, 1995. The world of the written word is, more often than not, accessible now. There will always be exceptions, though, and those unfortunate little exceptions can conspire to create a lot of grumbling, at least in my life. You see, no matter how accessible the world becomes, blind people will remain functionally illiterate when it comes to…
1. Signs
Signs: helpful little things, which do a lot more than indicate street names and business establishments. GPS and a healthy knowledge of the city was not helpful to me when I nearly trailed the delicate sleeve of my favourite blouse in wet paint because I couldn’t read the sign on the railing. I’ve nearly ruined a cherished skirt while trying to sit on a newly-painted bench. I’ve slid on wet floors, only finding (and knocking over) the helpful wet floor sign after the fact. (Those really do lend themselves well to being loudly and conspicuously toppled, don’t they?) I’ve tried to use elevators and toilets that were out of order. I’ve tried to walk through emergency exits when there was no emergency in sight. All the many helpful hints signs can provide are lost on me, and it is only the boundless kindness of strangers that has saved me from many an embarrassing mishap. (Thanks to the odd passers-by, I still own both blouse and skirt!)
2. Subtitles and Captions
So there I am, watching some powerful video or other, when suddenly the actors switch language. The nice video editors have thoughtfully provided subtitles, but I’m left feeling totally lost. If I’m lucky, the video comes with description, so at least the describer can read the subtitles to me, though this is quite distracting and really takes away from the flow of dialogue. Mostly, I’m unlucky, and nearby sighted people are subjected to eyelash-fluttering and relentless entreaty until they agree to read me the subtitles. It’s frustrating, and while it doesn’t come up very often—I’ve memorized the Elvish bits in LOTR, so that at least is no issue—it’s a real thorn when it does.
3. Handwriting
No matter how skilled we become at inventing and using technology that can read printed material from menus, books, and photos, I don’t know if we’ll ever progress to the point where the blind can access handwriting. Everyone’s handwriting is unique, some more readable than others, but even the neatest penmanship is essentially inaccessible to anyone who can’t see it for themselves. I’ve only a rudimentary understanding of printed letters as it is, so when someone leaves handwritten notes, or uses fancy calligraphy on a bottle of perfume, I’m left wondering. Reading about how personal and intimate handwritten letters are does not help with morale, either. Excuse me while I go shed a few tears over the fact that I’ll never receive a handwritten love letter. I’ll never even take a Buzzfeed quiz on what my handwriting says about me.
Okay, I’m done now.
4. Packaging
It’s getting easier to read labels on packaging now that we have image recognition apps. If you’re able to snap a clear photo of the object in question, it’s possible to have your smart phone rattling off the information in seconds. This assumes you, unlike me, are any good at taking good photos on the first or seventh try, of course. No matter how intelligent the technology, no matter how clear the photo, no matter how strong your desire to read the packaging, however, the fact remains that some companies just don’t make it easy for us. The print on some items is so miniscule even fully-sighted people struggle to read the finer points. Try reading an expiration date or ingredients list without a microscope. And, if you can find and read the instructions without five minutes of fiddling, come talk to me. It would take less time to read a five-page forum on how to open that stubborn bottle of toilet cleaner than it would to find the convoluted instructions printed in tiny lettering on the back. Besides, you meet cool new people while trying to open things. If that fails, you can always resort to more eyelash-fluttering, obviously.
I’m glad to report that, as with so many issues, functional illiteracy for blind people is diminishing. We’re able to access so much material online now that the need to read conventionally is lessening every day. I am seldom reminded of my disability when it comes to reading material, and maybe that’s why it’s so jarring when I am. If you become accustomed to accessing something, and are suddenly and definitively unable, it stands out even more sharply for its rarity. Nothing transports me back to childhood faster than having something read to me, and that’s not the type of childhood nostalgia I welcome. My hope is that strangers will stay kind, and friends will stay patient. Just remember, while you’re rereading that piece of paper for the fifth time, I’m just as frustrated as you are.
If I Had A Million Dollars…
When I become a rich and famous copyeditor (stop laughing, damn it), I know exactly what I will do. Forget the posh beach vacations and the shopping sprees and the sumptuous dinners (okay, I’m keeping the dinners). When (not if) I have a million dollars at my disposal, I’m going to get … a personal assistant.
Yup.
That’s it.
Just imagine it, friends: I could say to this assistant, “I have a job interview. I don’t want to be late. Could you drive me please?” (Naturally I’d ask, because Canadians do things like that). I could say to this assistant, “I don’t understand what this bizarre Facebook video even means. Help!” and they’d describe it to me. I could say to this assistant, “Does this outfit work?” and they’d say “…it does, but you might want to turn that top right side out…” and I’d skip off, safe in the knowledge that a crisis was averted. (Just kidding, guys! That never happens. Never ever.)
I can just feel the heavy weight of blind-person frowns. I can hear the mutterings: “Meagan, you are perfectly capable of coordinating your own clothing, and calling a cab or taking public transport. What do you need an assistant for? Aren’t you a strong, capable, independent blind woman?” (I’ve fooled you all so well, ha ha!)
To this I answer, yes. Yes, I am capable of calling a friend and asking for a description of a confusing video. Yes, I’m capable of jumping on the bus or calling a taxi. Yes, I’m capable of going through the store with a customer service agent and collecting what I need. Yes, I’m *capable*. But…
But what if I don’t wanna?
That’s right, I said it. What if I don’t feel like calling the Edmonton Transit Service and trying to figure out which bus goes where, while dealing with fuzzy directions and confusion on both sides? What if I don’t know quite what I want in the grocery store, and just want to browse? What if I don’t want to wait around for a kind friend to describe that video? What if, like any sighted person, I just want to get something done–quickly, efficiently, and without fuss? What if?
Yes, you’re still frowning at me, I know. Most of the time I prefer to get things done on my own, it’s true, even if it’s not always quite as efficient as it might otherwise be. Still, I don’t think customer service workers at the local grocery store would appreciate me asking them to read every single tea they carry so I can choose just one. It would be so lovely to know that someone was being paid specifically to walk around with me and tell me what they see. If a sighted person can hire someone to wash their floors and book their plane tickets—all things they could do themselves but choose not to—surely I can pay someone to be my eyes for a while?
I used to judge, too. Even a couple of years ago, when meeting someone with a PA for simple shopping and traveling, I might have frowned nice and deep, and said, “Don’t they value their independence?” (Judge judge judge.)
Then I did a little more living in this fast-paced world of ours, and I realized that this PA thing? It’s damn handy.
So, I will continue to get things done on my own, usually as efficiently as any sighted person, but not always. I will not waste my precious coin on personal assistants, spending it instead on the necessities of life, such as tea and books. (What are you frowning about now? Stop that!)
But a girl can dream.
Accessibility: What It Is And What It Isn’t
I’d be hard pressed to overstate the importance of accessible technology. The world leans so heavily on it that excluding any group from its use borders on injustice and is, at best, an unwise move. Accessibility makes good business sense. It widens audiences. It generates glowing publicity. It raises awareness. In short, it’s a win-win for basically everyone.
Unfortunately, it appears that some people with disabilities, and blind people in particular—the population I know best—have lost perspective. Accessibility is, at its core, a goal that demands that products be designed with as many people in mind as possible. Ideally, a blind person playing with, say, a new feature of Facebook should be capable of accessing it. Put another way, accessibility simply means that every button is labeled, every graphic is described, at least in simple terms, every link is clickable, and every menu is navigable via means other than the mouse. This does not even begin to scratch the surface of accessibility for all populations, but it’s a fairly comprehensive list of the things blind people hope for and expect from technology. The cost of inaccessible software alone can be devastating. It’s a real slog to mess with vital services that are inaccessible, like government websites and debit machines.
All this being said, accessibility is not inherently synonymous with ease of use. Obviously it is in everyone’s best interest that products be easy to use; user-friendly products make good sense, after all, in a world so driven by productivity. However, an app or website does not need to be a dream to use in order to be accessible. An app might be a little difficult to figure out at first, because it has an unfamiliar interface or a button whose function is not immediately and glaringly obvious. Maybe the documentation is low-quality and support lacking.
Even so, this does not mean the app or website is universally impossible to access. There are many programs I use often that other blind people consider partially or totally inaccessible, not because they are, but because it takes a little fiddling to get them to work. Unfamiliar interfaces are not inaccessible by default. User-unfriendly apps are not inaccessible by default. The world certainly owes all disabled populations a reasonably accessible environment, but it does not owe them a perfect, effortless experience. We fight so many legitimate battles over accessibility, so we cannot waste energy screaming over features that are merely tricky or troublesome, not inaccessible outright. I don’t believe that we ought to shut up and be grateful, but it is worth taking a few steps back, and remembering what accessibility is (and what it isn’t).
Yes, Blind People Can Use Computers
Being blind in the 21st century means I get to have conversations like the following two:
1. “So, I’m interested in this job…”
“Oh, no, impossible, sorry.”
“Why?”
“Well…you’d need to use a computer, you see…”
2. “Hi. I’m new to this chat site and I can’t figure out what I’m doing. I’m blind, so I need some shortcut keys instead of mouse commands. Does anyone know any?”
“If ur blind then how are u using a computer? Ur obviously faking it.”
“…What?”
“Ur looking for attention”
I’d like to think that awareness of what blind people can and can’t do is more widespread than it’s ever been, thanks to the internet and the many blind writers and speakers out there. Despite all the awareness campaigns and advocacy groups, the idea that blindness and computers don’t mix remains stubbornly entrenched. While most people seem to understand that I must use some kind of computer—probably a “special” one—many are still under the impression that I must dictate my blog posts to a hired aide. Given how prevalent computers are in every facet of society, and how vital they are for the accomplishment of even the simplest tasks, it’s no wonder that people believe we’re on the fringes! It’s not surprising that we’d be lumped in with, say, Great Aunt Rosie who still refuses to touch a keyboard.
No matter how often we tweet, “like,” share, blog, and text, some people are still convinced we are unable to use a computer or similar electronic device independently (or at all). I suppose they assume we have assistants who manage every aspect of our online lives. Who knows what they assume goes on when we try to work? When you think about it, it’s not altogether unreasonable for these people to believe we couldn’t possibly work, because of how deeply computers have penetrated the workplace. How can we be expected to function as equal, contributing members of society if we can’t even update our Facebook statuses or pay the phone bill on our own? Even if we can use computers, how exactly do we manage it, since we can’t see the screen?
In my everyday life, computers are not only usable, but necessary. I have a smart phone and a laptop, and I use both daily. As I’ve previously discussed on this blog, computers help me through a variety of hurdles, among them reading printed documents, deciphering labels, finding my way around the city, and communicating via all the social networks. Computers are not only within my ability to use; they are also a portal to parts of the world I never could have accessed without them.
So, how do I use computers? Since I can’t see the screen at all, my smart phone and laptop are both equipped with a screen reader, which is a piece of software that runs in the background and reads the information on the screen using text-to-speech output. (For the low-vision users among us, screen magnification suffices.) It is also possible to read what’s on the screen in braille, provided you have a braille display handy. If you have an iPhone, you can demo Voiceover, the built-in screen reader; it’s lots of fun. Otherwise, there is a wealth of information online about all the different screen readers, so if you want to learn more about them, you could easily dedicate an afternoon to that research. For our purposes, all you really need to know is that, with the help of special software, computers and phones are mostly, if not totally, accessible to blind people all over the world. Assistive technology is expanding so that we can access everything from GPS trackers, to smart televisions, to bank machines. With the help of this software, I can do most of what a sighted computer user can, putting me on a more equal playing field than a blind person from the past could even imagine. While using a computer to navigate the internet, you’d never even know there was anything different about me at all.
Yes, blind people can use computers, and have done so for decades. Yes, we can (usually) perform well in workplaces using computer software, as long as that software supports our screen readers. Yes, we can send texts, write tweets, and manage online banking independently. Yes, we can develop software, write programs, and administer technical support.
Yes, we can keep up.
So, next time you meet someone who believes blindness and computers are like oil and water, do us all a favour, and pass on the good news!
In Praise Of TapTapSee
I’ve always been skeptical of image recognition apps that try to compensate for a pair of broken eyes. I remember, rather too vividly, a CNIB demonstration of a colour indicator. The thing was outrageously priced, and in any case it really didn’t work. The salesperson didn’t do a very good job of hiding her dismay when it failed, during multiple attempts, to get the colour right—or even close to right. Since then I’ve been, perhaps unfairly, disenchanted with image recognition technology.
an image recognition app called TapTapSee came on the scene and encouraged me to think differently. Sure, it had a few kinks to be worked out, and even today, it’s not always spot on. (During one memorable session, it informed me that a teabag I was photographing said “tips about relationships.”) Despite its occasional mistakes, and its apparent inability to master colour indication, its uses cannot be quantified. It recognizes labels on packaging, articles of clothing, and almost anything else you’d need help to identify. Sometimes, it’s so descriptive that it scares me a little: it once told me that my profile picture included a “woman in a black tank top smiling in a field of yellow flowers.” The detail (and accuracy) was enough to make my jaw drop. It’s worth noting, however, that the magic happens largely because of the efforts of sighted volunteers. Without their insight, the app would be just as clumsy and ineffectual as all the others. Those volunteers, in particular, are what make TapTapSee shine.
It’s still best to label everything and keep my belongings organized. However, it’s nice to know that a clever app like TapTapSee has my back. It has only improved with time, and I can’t wait to see where image recognition technology goes from here.
United English Braille: The Good, The Bad, And The Sketchy
In today’s guest post, Gregg Chambers, a long-time braille user, dissects the new (and supposedly improved) United English Braille. He discusses the good (changes he sees as sensible and timely), the bad (changes that are a little less sensible, really) and the ethically sketchy (the whole process of changing a reading system using questionable input). He’s done a little more digging into the whole affair than I have, so without further ado, I present you with his thoughtful analysis. Take it away, Gregg!
If you’re blind or visually impaired, or if you are close to someone who is, you have probably heard of Unified English Braille. UEB, as it is more often called, is quite the controversial topic among those who read braille, mostly owing to the plethora of changes that have occurred in the last few years in order to ostensibly make reading easier and the language itself more uniform. Opinions vary widely, with many singing the praises of the new UEB while many others are outraged by what they see as unnecessary and ill-considered alterations to the code. Below, I will offer my own perspective as a blind person who reads braille, and in doing so, I hope to demonstrate something approaching a middle ground between the two extremes.
Braille is both a code and a language by definition; both codes and languages are bound to change over time as the uses to which they are put also change. UEB is no exception to this trend. Many of the recent additions to the code are concerned with symbols that are often found on the internet, better allowing a braille user to write out such things as hashtags, email addresses and website URLs. This sort of progress, in my opinion, is not only inevitable, but useful. Although it may look strange to read at first for an experienced braille user, the new computer-oriented symbols and syntax offer much more flexibility than previously present in the language. Getting used to these tweaks alone should not take a particularly long time, and in the interest of looking to the future, I would argue that said additions and modifications are perhaps the one very good thing that UEB has done while attempting to keep with the times.
Unfortunately, the changes are not limited to computer braille. Braille, as most of you who are reading this probably know, possesses symbols which can substitute for multi-letter combinations, thus shortening the number of characters a person must read while simultaneously allowing braille to take up less space on a page. Some of these short forms, or contractions, have been removed entirely, while a few others have seen rules added to the language to limit their use. However, nearly all languages and codes have elements which are less than clear, and these unclear elements do not largely inconvenience the people using them. While learning braille between the ages of four and six, I almost certainly got confused a time or three while trying to learn the finer points, but it did not take me long to learn the rules of usage enough to figure out how to read quickly and accurately. Other blind people who share a similar perspective about braille feel much the same, suggesting that these changes are the equivalent of fixing something that did not require improvement. These changes force long-time users of braille to rethink how they read and write, and guarantee that braille will take up a little more space than it used to; neither of these results, in my opinion, justifies the fact that braille is now more uniform and supposedly less bewildering to master.
Worse than the controversial changes, worse by far than the need to learn a few new symbols and adapt one’s understanding of braille, however, is the fact that this written language for the blind was modified largely without the input or guidance of those self-same people. When a programming language evolves, it is because programmers decided to update the language in order to improve functionality. This newest incarnation of braille, however, was dreamed up mostly by people who themselves do not primarily use the language. Unlike a blind person, they do not readily understand what it will mean to essentially relearn bits of a written code that some of us depend heavily upon; no one is suggesting that printed letters be changed, after all, because even if there is some confusion between certain symbols, sighted people seem to make the best of it with few problems. As stated above, much of the rationale for the changes to UEB was based on ease of learning and understanding, combined with clarity of rules. This argument is not an altogether bad one, but if such things are to be considered, the blind have had decades to change things and have not done so. This suggests, to me at least, that even if there were a few confusing fringe cases where braille was not wholly clear, blind people were capable of circumnavigating them, and did not feel the need to update the language. It further suggests that those in charge of changing UEB made two fairly serious mistakes. First, they seemed to imply that their desire for uniformity and assumptions about ease of learning automatically trump the opinions of the blind about their own language. Second, they did not, as far as my research has led me to believe, even bother to seek out the findings and opinions of their target demographic when considering these changes. For me at least, there is something intrinsically high-handed in this pair of bad choices, a suggestion that the opinions of the blind were almost without value, and thus not worth pursuing before implementing changes which would affect them. I am not thin-skinned enough to feel personally insulted by the former judgment error, but there is no doubt that it feels like a pretty big step in the wrong direction.
UEB appears to be here to stay, whether we like it or not. My suggestion to anyone reading is to try and look at the facts, each on its own, before coming to any strong conclusions or making rash or inflammatory statements. If you are a long-time braille user who is upset that you essentially have to relearn bits of the language you rely upon, your feelings are understandable, but your anger may be counterintuitive. I am one of these users myself, and while I have some genuine problems with a few of the decisions made regarding UEB, I also have to recognize two fundamental facts. First, everything changes, and some of these changes are for the better. Second, being unused to something is no reason to call something bad or worthless if you are asked to learn it. I also urge anyone with serious issues about UEB to remember that each of the positive or negative points one can find should be taken separately as often as possible. For instance, the way UEB’s changes were implemented may upset you greatly because it did not incorporate blind people, but that does not mean UEB is automatically bad across the board because of the way it was modified. Likewise, you may be annoyed with the adaptations to certain oft-used contractions, but you should not then grow angry that a few symbols have changed in order to vastly improve braille’s ability to cope with the internet. If one takes each point as separately as possible, one usually comes to a firmer stance in the end, and can more easily discuss their feelings with others.
Do you have any thoughts about UEB? Leave them in the comments; I’d love to hear them!