Guide Dogs For All? Maybe Not.

Ask any guide dog user, and just about all of them will be happy to wax poetic about how much they love having a guide dog. They’re willing to acknowledge that it’s hard work, and that it can be too frustrating for words, but it’s all worth it in the end, they’ll say. Their reactions are much the same as those of many parents: having children is stressful and life-changing, but it’s always, unquestionably worth it.
So, because we only ever seem to hear from those who are living the guide dog dream (or those, like me, who choose to embrace the cane and nothing else), there’s a third group remaining mostly silent. This group includes two types of people. The first type consists of people who like guide dog travel in general but had a very negative experience with a particular dog. The other type consists of those who drank the Kool-Aid, believed that having a guide dog is for absolutely everyone, and learned otherwise. They learned the hard way, and while they may have adored their dogs and may not be completely closed to trying again in future, they have come away feeling disillusioned, alienated and, in some cases, inadequate. Was it some failing of theirs that led to the collapse of their dream? Could they have done more? Been better? Tried harder?
I want to tell the stories of just a few members of this badly-misunderstood group. I want to extend their experiences beyond the scope of family and friends, so that they can be heard alongside the overwhelming joy from guide dog users everywhere. I don’t seek to take anything away from happy guide dog users, but I do want to lift the voices of people whose stories have, I believe, been neglected for far too long.
Three brave souls have come forward to speak candidly about how it felt to take the leap, fall short, and realize they made a mistake. Regret may not plague them, but they definitely have a very different outlook from those who have found universal success and contentment living with a guide dog. My hope is that other people with disabilities will read this and be encouraged. Having a service dog may be for many people, but it’s not for everyone, and that’s okay.
Note: These are not horror stories. They are tales of real people who underwent real suffering. Please respect that.

Toeing the Party Line: Alicia’s Story

Alicia grew up with a cane in her hand, incorporating it seamlessly into her travel routine, and benefiting from comprehensive mobility training. Comfortable as she was with her cane, she thought as so many people do: true independence could only be found through a guide dog.
Believing that guide dogs were the only sensible option for independent blind people, Alicia never analyzed her decision to get a service dog. It was so deeply-engrained that no other choice seemed viable, let alone wise. It was this belief, perhaps, that made her particular experience so devastating.
So, once she completed high school, she was matched with Dusty, a yellow lab with whom she bonded immediately.
Much as she enjoyed the smoothness and grace of dog travel, Alicia soon ran into trouble.

I started dealing with a struggle none of my other classmates seemed to be having. I found myself missing the tactile feedback that came with using my cane. I didn’t like the method of having to use my feet to search for the things I could have, in my opinion, found much more easily with my cane. When I brought this up to my trainers, they told me it was just part of the transition everyone went through.

Reassured, Alicia took Dusty home, and embarked on the stressful journey that is college. Predictably, however, the emotional and mental exhaustion brought on by so many life changes affected her partnership with Dusty. She began leaving him at home here and there, relishing the freedom and confidence she felt only when holding a cane. She found caring for him burdensome, though she loved him dearly and refused to neglect him for any reason. She even began to miss the low-maintenance nature of cane travel.

I dearly missed being able to come back from a long day of classes and other activities, put my cane in the corner, and rest like I did in high school.

Finally, Alicia had to accept that she and her dog were both desperately unhappy, and even though the decision broke her heart, she surrendered Dusty. She had no way of knowing what would happen to him, where he’d go, or to whom he’d be assigned, but she knew that she’d made the right decision, if not the easy one.

I don’t hear many stories like mine. In fact, I’m trying to remember if I ever have heard any other stories similar to mine. … A small percentage of the time, I wonder what was wrong with me as a blind person that it seems to work for everyone else, but didn’t work for me. However, most of the time, I realize that a dog is not the right choice for everyone, and I’m simply one of those.

Welcome to the Spotlight: Holly’s Story

Holly, unlike Alicia, did not consider a cane to be an extension of herself. Receiving regular mobility lessons as a child did introduce her to the art of cane travel, but not until her mid teens did she understand that she should probably start using one. Always comfortable and fearless in her own neighbourhood, Holly and her family saw no need for her to rely on a cane, and it was not until she grew too independent to tolerate sighted guide that she chose to use one full-time.
Struggling to find suitable mobility training with a cane, she resolved to apply for a guide dog, reasoning that she would then receive mobility training as a matter of course. It was the only way she could guarantee the independence she craved.
Thrilled by the power mobility training gave her, Holly went on to be matched with a dog. The training went well, but Holly soon discovered that no matter how much you enjoy travelling with a service dog, you’ll have to make some sacrifices.

I got my dog, and the first year was incredibly stressful. I’m not shy, but I am not especially sociable. I don’t like strangers, I don’t like talking to people in public unless it’s a planned event. I want to move through the world quietly the way most people can. And I had no idea that getting a guide dog would prevent me from doing that.

As Holly spent more time with her guide dog, she discovered that blending in was now impossible. She couldn’t go about her business unnoticed or unencumbered, because “the public won’t let you.” She was forever fielding questions that were centred only on her dog, as though she was just a “vessel” attached to her dog’s harness. When she wasn’t answering questions, she was telling people off for feeding, touching, and distracting her dog. This life took a serious toll on Holly.

It was terrible. I cried most days. I hated being so visible, and yet utterly invisible all at once. I hated that I’d undergone this huge personal transformation and yet nobody saw me as a person.

Distraught, Holly considered giving up her dog, though conversations with her father, who was a dog handler for the army, persuaded her to be patient. Wait a year, he suggested, and if she was still unhappy at the end of it, she could return her dog.
Holly has chosen to persevere, but she acknowledges that it’s hard to “come out” as someone who doesn’t love being a guide dog handler.

We have this awful culture within the blind community where we can’t be honest if owning a guide dog actually feels a bit shit. It has to be sunshine and rainbows or you’re a failure.

When the Dog is the Problem: John’s Story

Of course, not all guide dogs are perfectly suited for the job. Every dog has flaws—they’re not robots—but some have quirks and tendencies that make you wonder why the school allowed the dog to graduate.
John was an unfortunate victim of this circumstance. He was pleased by his dog’s guidework, but the dog had an unfortunate vice: “My dog is a poop-eater.”
In contrast to Holly’s and Alicia’s stories, John wasn’t new to guide dogs. He worked with his first guide for over eight years, and so had no reservations about getting a second one. He was matched, and began training soon afterword.
When John was told that the dog liked to eat poop, he was a bit concerned, but didn’t waste excessive energy being anxious about it. He was certain that, with patience and persistence, the issue could be resolved. What is more, the trainer agreed to help with the process.

The instructor agreed to monitor the dog while he was in training. … For the most part, the dog behaved himself for the week and a half that I was with the instructor. Over time, I learned that not only would the dog eat poop, but he would also eat nuts, pinecones, grass, and everything else that was inedible.

The situation only worsened. John’s dog progressed to eating his own waste, which was quite a problem in enclosed spaces like his apartment, where his shag carpeting suffered most (no other carpeting was available, and cleaning it was a nightmare). Still, John remained admirably optimistic.

After eating poop, he would often vomit on my apartment carpet several hours later. At first, I found the whole thing disgusting, but felt upbeat and determined to solve the problem.

Calling the school was not as helpful as he’d hoped, though. He was told that disciplining the dog was nearly-impossible, because John would have to catch the dog in the act—a tall order if you can’t see what your dog is doing. To add to the fun, he was also informed that there was virtually no disciplinary measure he could take, as shock collars and other items would not be effective, either. He was left with only one option: a mouth guard. Unfortunately, that didn’t go so well.

I purchased [a mouth guard]at a Store and used it, but two things happened. First, the dog just lay on the ground and did not move when he had it on during playtime. Second, when he did see another dog doing its business, he ran over and shoved the mouth guard in the waste meaning that I had to clean up his face and the guard. At this point, I began feeling both helpless and frustrated. Why was I given a dog with such a severe problem?

As awful as he felt for himself, John also sympathized with his dog. Would the dog have to be constantly restricted when playing or roaming grassy areas? How healthy would his confinement really be for him? Another desperate call to the school only led to advice like “Oh, just play with him inside only.” However, the dog lost interest in this very quickly, leaving John with very few options.
Eventually, John gave up his dog.

I felt sad after he left, because he was truly a good worker and great companion. But I also knew it was the right thing for the dog and myself. After the initial wave of sadness past, I felt relief. I was glad the whole ordeal was over. I also felt a mix of frustration with the school and sorrow that a $30,000 dog only got a year and a couple months of use as a worker. I even felt the need to apologize to the instructor when he came to get the dog. I know how hard his puppy raisers and the team at the school worked to raise him, and I felt bad that all that work would be for nought.

While John may not be disillusioned with the guide dog experience in general, having been successful with it in the past, he has certainly been the victim of the guilt and humiliation inherent in giving up a guide.


While crowd-sourcing stories for this blog post, I was asked, rather confrontationally, what the purpose of the post might be. I suppose this person thought I was running a smear campaign against guide dogs—I don’t know, I didn’t ask. What I do know is that writing this post was an exercise in empathy and compassion, not bitterness or spite. I’m not publishing this post to put force behind my own refusal to get a guide dog. This is not a case of me saying, “See? See? It isn’t always perfect, you know!”
My aim is to expose people to both sides of this complicated choice. For many, guide dog travel is a dream come true. It’s more freeing than they could ever have imagined, and they would never go back to any other mode of travel.
For others, though, the situation is more complex and far less satisfying.
Here is what I ask: if you have read this post all the way through, and have identified with the stories herein, exercise caution when encouraging people to get guide dogs. Ask relevant questions, and ensure that the person you’re speaking to is in the right place—geographically and emotionally—for such an enormous responsibility. Make sure that your encouragement is based on thoughtful consideration, not societal expectation or the warm glow given off by your own positive experiences.
I ask, most importantly, that you be gentle with those for whom guide dog travel isn’t the best choice. Be compassionate. Do not assume that, if it doesn’t work out for them, it must be their fault. Don’t quiz them for hours on end about what they might have done to improve the situation unless you have compelling evidence that there was neglect or abuse involved. (Advice is helpful; judgment is not.) Place pressure on schools to provide necessary after-care and supports when things go awry.
Here’s the gist: you do you, and let them do them, and all manner of things will be well.

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17 thoughts on “Guide Dogs For All? Maybe Not.

  1. Hello Meagan
    Congratulations on such a bold post. I, too, have had guide dog woes and I know of others who have had similar experiences.
    While I, having had only one successful guide dog relationship, never experienced guilt from the blindness community, I do grow somewhat tired of the public expectation with its tacit implication that I am somewhat less for not continuing to avail myself of the service. I have heard that those who choose not to have children sometimes suffer similarly from public expectation that if they are in a relationship they have a duty to procreate.
    It seems to me that public expectation is where we need to concentrate all our efforts if we are ever to be seen as whole people including, not despite, our impairments.

    • Thanks for reading! You make a good point about public expectation and judgment. I’ve personally received far more grief from the blind community than the sighted one, but the fact that you have means it needs to be addressed somehow.

      • I know for a fact I’ve had lots of people ask me whether I have considered getting a dog I’ve often toyed with the idea but I still say no simply because I’m happy using a cane and I honestly don’t go out quite enough to justify having a dog. I do go out but I am somewhat recloosive and only ever go out when invited to go out or it’s planned or with my parents but as I said in a direct message to you last week or so, a story my visiting teacher would relate to me on occasion was about a guy with a guide dog let’s call him burnard. He was somebody who was rude in nature He had a guide dog and was doing training. at the end of the training when the guy was about to get into a taxi the dog attacked so he had to start all over again. Not sure if somebody is rude in nature whether that can have an affect on how the dog behaves

  2. Hi Megan. To be honest, having a guide dog isn’t all a bed of roses. I grew up with dogs but never bothered with them. I didn’t really like the cane either. Having a dog is hard work, but also a reward too. At the same time though, i am not one of these people who overflow with goo about their dog. Yes she is great, but she can also be a huge responsibility if i let her. In my oppinion, as long as a blind person can get out and about, and Isn’t shut in unless they want to, then it doesn’t matter how they get about. The blind community can be very judgemental x

  3. Thank you for this excellent post, Meagan! I went through a situation that was actually very similar to Alicia’s; I discovered that guide dog travel was simply not something I was ever going to be comfortable with and had to give the dog back. What struck me most was the fact that people usually assumed it was because caring for the dog was too much work, when in reality, I would have gladly taken care of the dog and kept him as a pet if it had been possible. A lot of people didn’t understand that I felt truly unsafe when travelling with the dog, to a point where I was scared to go out with him. When you feel like you can travel more safely and much more confidently with a cane, it isn’t a good idea to keep using a guide dog just because it’s what people expect of you. Giving my dog back was an extremely hard decision to make, and I’m really glad that this post tells the stories of people who had to do that. Those stories should be out there to be read by prospective guide dog owners, just like all of the positive experiences people have had with their guide dogs.

    • Thank you for reading, Lisa, and welcome to the blog. I don’t think we’ve spoken before.
      I’m glad you had the courage to do the right thing; it must have been difficult. I’m not surprised that people’s first conclusion was that obviously the only reason to give up a dog is a refusal to take care of one. I get the same thing: oh, you don’t want a dog? Must be because you are lazy/uncaring. Funnily enough, these assumptions mirror those faced by people choosing to be childless. Don’t want kids? Oh, it must be because you are incurably selfish and terrible.

  4. Thank you Meagan. I am a guide dog puppy raiser and I find your blog a wonderful read about members of the blind community and their decision to get a guide dog and then find that it just wasn’t for them. Holly’s story is how I feel a lot of the times when I am out with my puppy in public. I love doing the training and exposing the pups to the real world and all. But I would like for the real world to just not see the puppy. Don’t say anything, don’t make motions towards them and don’t distract us. Just leave us alone. I have, after raising 8 puppies somewhat perfected the art of making no eye contact and concentrating only on my puppy and our task at hand when out in the public. It does save a lot of time having to not interact with people. I still do the public education of how the public should interact with any service dog, but it does get tiresome, especially to those that just don’t get the concept of that the dog is working and to leave it alone, leave us alone.

    • I have mad respect for puppy raisers–how on earth do you manage to let them go once they’re ready!–and it must be tough to balance the need for public education with the desire to simply go about your business without undue fuss. I admire your patience and I hope you continue your invaluable work.

  5. A disabled person’s life is hard enough, they shouldn’t have to work hard at having a dog that’s supposed to be there to make their life easier.. And SHAME on the school that released the chronic crap eater- that dog should have been flunked out.

    • It does sound as though the issue got worse over time, however, rather than being completely unmanageable from the beginning, so the school probably thought as John did: pairing him with an experienced, patient handler would solve the problem.

  6. I am fully able bodied tho some question my mind. I never was permitted to have pets as a child, but latched onto every canine (and cat). I ever met. Everything I know about dogs I’ve learned as an adult, through rescue work, incessant networking, observation, and deep interest in both pet and working breeds. People are different as are those I car fur-folk. My daughter has very successfully self-trained (gasp) a service dog. I am constantly appalled at how nasty people (who should know better) can often be. This is a great article about ableing and supporting difficult choices. All outcomes are NOT always optimum for all people Thank you.

    • Thank you for reading, Lee Ann. I’m sorry your daughter has faced such appalling treatment; self-training a dog carries huge stigma from all kinds of communities. I am glad she’s been successful, though.

  7. I can really relate to Johns story, my first dog retired early due to arthritis. I tried so hard with him poured time effort and money into him I was so upset when he retired but I knew it was best. On to pup number 2 that was a disaster he was a nightmare from the day I got him. After 19 months of trying I handed him back I was devastated. So exhausted so demoralised. The dog was withdrawn from the program. I do firmly believe he should never have been passed. It took a lot of soul searching to commit to trying 1 final time, I was so traumatised by this stage. My school did feel bad about what happened the second time around a full investigation was launched. I was promised a wonderful dog third time around, I got to meet possible matches during training to build up a really good profile of my needs. I waited 21 months but finally a dog I had identified during training was ready. He is all the school promised and more. He is truly a wonderful match for me. I guess third time lucky, but I would not wish my journey on anyone. So no I do not encourage people to just get guide dogs.

    • Hi, Nicole. Thanks for reading.
      I really admire your strength. Those two experiences must have made it so difficult to try again, but I’m glad you stuck with it, and equally glad that, just because it worked out for you, you don’t insist that it will work for everyone.

  8. Hi, I am a former guide dog user and I don’t think I’ll ever get another. My guide was trained using food rewards and he being extremely food oriented responded to training quickly. However when the food was stopped for actual work he would stop working. If reward want given at each stop he did not move. This defeated the need for him. I couldn’t walk the 4 blocks to the store by myself with my guide. I couldn’t carry a bag of groceries. If I did I would have to put them down , reward and pick them up at every stop along the way. It became so frustrating that he stayed home more often then not and I started to resent him. I decided to give him back knowing that I would miss him dearly as a great dog but it was better in the long run that he is now retired and loving his new family.

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